Barsha Paudel

Hi @illustraazione,

Thanks so much for taking the time to leave us a review! We really appreciate your feedback.

We hope you continue to have a 5-star experience 🙂

Hi @barge223,

Thanks so much for taking the time to leave us a review! We’re excited to know that you’re enjoying NextGEN Gallery for a couple of sites.

We hope you continue to have a 5-star experience 🙂

Hi @ebourlas,

It looks like there’s a possible issue that can cause the image pixelation with NextGEN Gallery.

A report has been created about this issue to notify our development team about it. I apologize for the inconvenience in the meantime.

In the meantime, as a workaround, you can try disabling NextGEN Gallery usage of Imagick library by adding the following line to your wp-config.php file then re-uploading or restoring them from the backup:

define('NGG_DISABLE_IMAGICK', true);

Save the file, then delete and re-upload the images that were generated as pixelated to see if they will correctly display.

Let me know how it went!

Thanks

Hi @konservat0r,

Thanks for writing us,

Upon checking, I didn’t find any gallery created using Envira Gallery on your setup. If the issue persists on galleries created by Envira Gallery, could you please share the gallery page URL so that I can check and help you with an appropriate solution!

Thanks

Hi @spionred and @sweetp,

Sorry for the trouble,

It looks like there’s a bug in which certain characters and HTML is not parsed and not displayed properly.

A report has been created about this issue to notify our development team about it. I apologize for the inconvenience in the meantime.

For the time being, you can switch to a different lightbox effect from NextGEN Gallery > Other Options > Lightboxeffects to see if that’ll allow displaying HTML tags.

I hope this helps! Could you please let me know if you have any questions?

Thanks!

• This reply was modified 1 year, 7 months ago by Barsha Paudel.

Hi @defensiefotografie,

Thanks for reaching out!

To convert the image to WEBP file format, you can use the third-party plugin like WP Smush, Imagick or EWWW Image Optimizer. These tool converts the image to WEBP that’s supported by the NextGEN Gallery.

Thanks!

Hi @jeromes04,

Thanks for reaching out,

If the main site is cloned without changing anything in the database, the same shortcode works for both sites. The cloned site should be an exact copy of the main and should contain the same galleries,

Since you have raised the topic of Multisite, NextGEN Gallery is compatible with the Multisite setup. However, each site created under Multisite is different, and the same shortcode doesn’t work for all sites. You’ll need to create separate galleries for each site that generates different shortcodes.

I hope this helps. Feel free to get back of any confusion or issues.

Thanks! 🙂

Hi @suportesacchi,

To resolve the issue, I recommend disabling the custom links when turning on the lightbox. Having both the lightbox and custom links active could be causing the problem.

To disable the custom link, I suggest checking the guideline and work accordingly: https://enviragallery.com/docs/using-external-links-in-envira-gallery/

Thanks!