Barsha Paudel

Hi @pensee-libre,

Thank you for taking the time to share your feedback with us.

I sincerely apologize for the experience you had and the inconvenience you’ve faced regarding the product refund. I understand how frustrating this must be, and I’m truly sorry for any distress it may have caused you.

Your feedback is of utmost importance to us, and I want to assure you that we take it very seriously. We value our customers and their trust in our services, and we deeply regret that we did not meet your expectations on this occasion.

For the account-related assistance, could you please submit a support ticket through the Envira Gallery site when you have a chance? From there, our team will be able to track your request and help you with processing it.

Once again, I apologize for any inconvenience you’ve experienced.

Thank you!

Hi @tomsh,

I am sorry for the delayed response,

Could you please share the details about the lightbox effect you’re using and the HTML elements you’ve added to the image description? I tested it on my end (the plugin’s latest version) with the Simple lightbox effect, using Heading, Paragraph, and Link HTML elements, and everything worked well in the lightbox. For reference, please see the screenshot below.

Image Description

Lightbox Description

Could you please check with Simplelightbox effect using the latest plugin version to find if the issue has been resolved or not!

Let me know the updates and I will get back to you.

Thanks!

Hi @pensee-libre,

I’m sorry to hear about the issue with the link redirecting to the homepage.

When I checked on my end, the link shared above appears to be working correctly and takes you to the area where you can submit your query. If the issue persists on your end, please try clearing your browser cache and giving it another go, which should resolve the problem.

Thanks!

Hi @pensee-libre,

Sorry for the trouble!

For the account-related assistance, could you please submit a support ticket through the Envira Gallery site when you have a chance? For more context, WordPress.org’s goal is to ensure that paying customers and free users get the best support they can, from the ones that can give it. 

The WordPress.org forum is moderated by volunteers, and as volunteers do not have access to paid products, they recommend reaching out to the code authors; as the issues you are having involve paid gated features, it is better to avoid mixing them.

From there, our support team will be able to take a closer look at your request.

Thanks!

• This reply was modified 1 year, 4 months ago by Barsha Paudel.

Hi @glassqueen,

Thanks so much for taking the time to leave us a review! We really appreciate your feedback.

We hope you continue to have a 5-star experience 🙂

Hi @ralfkerkhoff,

Thank you for reaching out to us,

We appreciate your previous contact via email support and the team has already responded to your query.

If you encounter any difficulties accessing email support or have further inquiries, feel free to let us know, and we’ll be happy to assist.

Thanks

Hi @1fallenangel1,

Great to hear that it has been resolved, and thanks for letting us know.

Feel free to get back of any issues or confusion, and we will get back to you.

Thanks!