Hi @pensee-libre,
Thank you for taking the time to share your feedback with us.
I sincerely apologize for the experience you had and the inconvenience you’ve faced regarding the product refund. I understand how frustrating this must be, and I’m truly sorry for any distress it may have caused you.
Your feedback is of utmost importance to us, and I want to assure you that we take it very seriously. We value our customers and their trust in our services, and we deeply regret that we did not meet your expectations on this occasion.
For the account-related assistance, could you please submit a support ticket through the Envira Gallery site when you have a chance? From there, our team will be able to track your request and help you with processing it.
Once again, I apologize for any inconvenience you’ve experienced.
Thank you!