Andy Skelton

Thank you for the verbose response. When I added the .htaccess I did not know that Apache could be configured such that my directive would cause the file to become inaccessible. Do you know a way to rewrite the Stats .htaccess file to avoid this conflict?

For context: I added the .htaccess file in response to a user whose charts would not appear because his wp-content directory included a .htaccess file forbidding access to all files.

rollinsr: I’m glad to hear you fixed the problem but unsettled by the new mystery of what’s wrong with the .htaccess file. I haven’t run into that problem myself. If you have the time and inclination to find out why Apache doesn’t like it, I’d be very grateful to know.

This often happens because the Flash file was not properly uploaded. Please download the plugin and copy the files to you server.

MichaelH, thanks for posting the API URL. That is exactly right.
JordashTalon, please make sure you don’t try to make ten API requests for every request you get. I would advise you to cache the results of any stats API queries and tally them yourself for a while. Your page load times will thank you.

The dashboard has its own menu. Stats adds itself to this menu. You can also get there by /wp-admin/index.php?page=stats.

What version of the plugin are you using? What page (URL) are you looking at that gives that error?

I am the author of the Stats plugin and the WordPress.com stats system. The problems described here are not present in my WordPress 2.9 blog. Most users have no complaints. This is a minority issue with unknown cause.

I have offered to help debug this issue with several users claiming that Stats stopped working after upgrading to WordPress 2.9. Some resolved the problem by deactivating and deleting the plugin, then re-installing it manually. None of these users have provided the access I need to allow me to find the cause and a solution.

The last attempt got as far as this: all of the files were properly installed but the web server would not serve the flash file that displays the chart or any other file from the Stats plugin directory. When I requested the file, WordPress responded with 404 Not Found. This indicates a probably misconfigured server, for which the fault could be with the host, the administrator, or WordPress itself. I am quite sure that Stats is incapable of making its files invisible to the web server. That user gave up when I said I needed to log into their server.

I am still willing to help but I can’t do it without full cooperation from someone with an affected blog. I will need to log into your hosting account by secure shell (SSH) using your password or you will have to install a temporary key I will provide. You don’t need any technical skills of your own; you just need to be able to trust a contributing developer and Automattic employee. If you are willing, please email me at my first name at automattic.com.

Andy Skelton

Hi Nancy,

I work on WordPress.com Stats and I’m the one responsible for your Stats plugin. I can help you with this issue. Please contact me via email, my name at automattic.com.

Andy