wsdesk
Forum Replies Created
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Hi Jeff,
WSDesk doesn’t have a separate role as “WSDesk_Administrator”. All the WordPress administrators will automatically have an administrator role in WSDesk. When you try to remove the WSDesk role it will become “none”. They will have no role in WordPress. So the site admins cannot be removed from the WSDesk agents page.
Regards,
WSDeskHi,
We have added the feature (limiting the file type and file size in the attachment field) in our premium version. You can download our premium version here.
Hope this helps.
Regards,
WSDeskHi,
Please let us know the following details:
1) How are you trying to translate the plugin? If you are using any third party plugin, let us know so that we can test this issue with that plugin.
2) To which language you are trying to translate?
Regards,
WSDeskHi,
Thank you for reaching out to us. We need your credentials to solve this issue. So please raise a ticket at support@wsdesk.com.
Happy to help đ
Regards,
Team WSDeskForum: Plugins
In reply to: [WSDesk - Wordpress HelpDesk & Support Ticket System] Reply emailHi,
You said that the admin@ email is setup in your mail settings-> General. Is the admin @ email, setup as a reply-to email address? If it is set as a reply-to email address, then your issue is because of that settings. All your reply-to emails will be going to the email address that is admin@. If you are still facing any issues, let us know which email service you are using?
In order to rectify if your server SMTP is configured fine, please contact your server administrator.
Regards,
WSDeskForum: Plugins
In reply to: [WSDesk - Wordpress HelpDesk & Support Ticket System] IMapHi,
To make sure that IMAP is enabled on your server, go to your php.ini file, then search for IMAP and check if the following line (extension=php_imap.dll) is uncommented. By default, the extension=php_imap.dll will be commented. You need to uncomment it by removing the semicolon(;).
Hope this helps. Feel free to get back to us if you have further queries.
Regards,
WSDeskHi,
Thanks for pointing out the issue. Our developers are working on this. We will get back to you soon.
Regards,
WSDeskForum: Plugins
In reply to: [WSDesk - Wordpress HelpDesk & Support Ticket System] Reply emailHi,
There are two cases why this issue may be caused,
First is that, if your server SMTP settings are not configured properly, all the emails sent from WordPress will be going from the WordPress admin email. For testing this case, try how your default mails like order completion mail or forgot password emails are being sent. If you have the same issue, then your server SMTP settings are not configured properly.
The second case is that if your email is set up with a ‘reply-to option’.
To check this go to your Mail settings. If you are a Gmail user, you can find it in the following path.Go to the Gmail settings->accounts and import-> Then under the sent mail as section, you can see an option ‘add another email address’ and click on âspecify a different reply-to addressâ. Check whether if any email address is specified there.
Regards,
WSDeskHi JustBruno,
It’s unfortunate that without this (notification for an agent when a ticket is updated) premium feature you can’t really use our free version of WSDesk. Note that a lot of customers is actively using our free version without it. In any case, your customer will receive a notification when the ticket is getting updated.
I feel one star is unfair because of the feature we don’t promise in the free version. We request you to reconsider the review.
Have a nice day!
Forum: Plugins
In reply to: [WSDesk - Wordpress HelpDesk & Support Ticket System] Reply emailHi,
We suspect that you have set some reply-to feature for the specified email. To check this please go to your support@email-> settings ->accounts and import-> add another email address (under send mail as) and click on ‘specify a different reply-to address’. Check whether if any email address is specified there.
When a mail id is given there all your reply emails will go to the specified email address.
Regards,
WSDeskForum: Plugins
In reply to: [WSDesk - Wordpress HelpDesk & Support Ticket System] Agent Front EndHi Brad,
In this case, you can restrict the agent access while creating the agents so that the agents can’t access any other settings. So letting them into wp-admin won’t be a problem. If you are giving a WSDesk agent role he/she can only have access to WSDesk and their profile. You can login to our demo site here and login as an agent and see the privileges.
Currently, it is not possible for the agents to manage their ticket through the front end.
Regards
WSDeskHi,
The page width completely depends on the theme that you are using. In some themes the form starts from the center, in others, it starts from the left. So please let us know which theme you are using.
Also, please provide us with the URL of the page with which you are facing this issue.
Regards,
WSDeskForum: Plugins
In reply to: [WSDesk - Wordpress HelpDesk & Support Ticket System] emails to both partiesHi Juanma Aranda, We regret your inconvenience with the plugin. Please note that the basic version of the plugin does send a notification to the end customer when an agent replies to his ticket. But, âTriggersâ is a premium feature (As mentioned in the pluginâs WP page) which among other things would enable you to setup desired notification to the agent. We have also tried to accommodate a number of other premium features in the free version. We are sorry to know that our free version didnât fit your specific requirement.
Our premium version comes at with 1-year license and you can renew your license at 50% discount in the subsequent years, backed with an excellent support. It comes with a good number of usability features like Auto Tagging And Assigning, Auto Suggestion System, Ticket Custom Views, Triggers & Automation, etc. Note that âTriggers & Automationsâ in our premium version is one of the feature that our customers are really fond of.
We hope you find a plugin to fit your need and in case of any queries and support, do reach out to us đ. We even help our customers to find the right plugin if in case our plugin is missing the desired feature because problem solving is our priority. I hope this clarifies your concern. Here to help in case of any queries.
Hi Juanma Aranda, We regret your inconvenience with the plugin. Please note that the basic version of the plugin does send a notification to the end customer when an agent replies to his ticket. But, âTriggersâ is a premium feature (As mentioned in the plugin’s WP page) which among other things would enable you to setup desired notification to the agent. We have also tried to accommodate a number of other premium features in the free version. We are sorry to know that our free version didnât fit your specific requirement.
Our premium version comes at with 1-year license and you can renew your license at 50% discount in the subsequent years. It comes with a good number of usability features like Auto Tagging And Assigning, Auto Suggestion System, Ticket Custom Views, Triggers & Automation, etc. Note that âTriggers & Automationsâ in our premium version is one of the feature that our customers are really fond of.
We hope you find a plugin to fit your need and in case of any queries and support, do reach out to us đ. We even help our customers to find the right plugin if in case our plugin is missing the desired feature because problem solving is our priority. I hope this clarifies your concern. Here to help in case of any queries.
Hi JustBruno, We regret your inconvenience with the plugin. Please note that the basic version of the plugin does send a notification to the end customer when an agent replies to his ticket. But, âTriggersâ is a premium feature (As mentioned in the plugin’s WP page) which among other things would enable you to setup desired notification to the agent. We have also tried to accommodate a number of other premium features in the free version. We are sorry to know that our free version didnât fit your specific requirement.
Our premium version comes at with 1-year license and you can renew your license at 50% discount in the subsequent years. It comes with a good number of usability features like Auto Tagging And Assigning, Auto Suggestion System, Ticket Custom Views, Triggers & Automation, etc. Note that âTriggers & Automationsâ in our premium version is one of the feature that our customers are really fond of.
We hope you find a plugin to fit your need and in case of any queries and support, do reach out to us đ. We even help our customers to find the right plugin if in case our plugin is missing the desired feature because problem solving is our priority. I hope this clarifies your concern. Here to help in case of any queries.