Support » Plugin: WSDesk - WordPress HelpDesk & Support Ticket System » Cannot Remove Site Admins as Agents

  • Resolved jscooper

    (@jscooper)


    Hi,

    This may work for us, but it would be a big help if we could remove our WP site administrators as support agents. We have people who have full rights to the site (mainly in case I get hit by a bus) but don’t do tech support. When I remove their “WSDesk Role” on the agents screen, it says it’s successful but they’re still there.

    Thanks,

    Jeff

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  • Hi,

    Thanks for pointing out the issue. Our developers are working on this. We will get back to you soon.

    Regards,
    WSDesk

    Hi Jeff,

    WSDesk doesn’t have a separate role as “WSDesk_Administrator”. All the WordPress administrators will automatically have an administrator role in WSDesk. When you try to remove the WSDesk role it will become “none”. They will have no role in WordPress. So the site admins cannot be removed from the WSDesk agents page.

    Regards,
    WSDesk

Viewing 2 replies - 1 through 2 (of 2 total)
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