wsdesk

Hi Juanma Aranda,

We have planned to include the feature (E-mail notification to the agents whenever a new ticket is created) in the basic version of WSDesk. It will be introduced to the basic version in the upcoming release of WSDesk. We will let you know once we release this.

Regards

• This reply was modified 8 years, 2 months ago by wsdesk.

Hi,

We have received one ticket with your FTP and admin credentials. The ticket number is 4046. We will soon check this issue and get back to you.

Regards

Hi,

Regarding this issue please raise a ticket at support@wsdesk.com. We need your admin credentials to solve this issue.

Please update your ticket number here once you raised the ticket.

Regards

Hi,

Please send your admin credentials on the ticket #4046. One of our developers will check your issue.

Regards,
WSDesk

Hi,

An option to change the email address of a ticket is an interesting feature. We have added this to our feature list.

We will discuss this with the dev team and shall implement this feature in the upcoming releases.

Regards,
WSDesk

Hi,

We logged in to your site and checked by adding the following CSS code and most of the pages were fine.

.jas-container{
width: 90%;
}

Now we have added the CSS code in your site. Please send us a screenshot of the page with which you are having the issue without removing the CSS code. You can send us the screenshot in your previous ticket #3597.

Regards,
Vineet

Hi,

If you are still facing the issue, please provide us with the URL of the page and also let us know which theme you are using. So that we can check the issue.

Regards,

Hi,

We need your credentials to check this issue. So please raise a ticket at support@wsdesk.com.

Happy to help 🙂

Regards,
Team WSDesk