wsdesk
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Hi,
Please go through our documentation about configuring IMAP https://wsdesk.com/configure-imap-wsdesk/
If you still face the issue, please create a support ticket here
our team will look into the issue.Hi Norman,
We have discussed the customization with the developer team and got a confirmation that we can implement this feature in a couple of weeks time after purchase.
Hope this helps.
Hi Norman,
After a detailed analysis of your query, we understood your use case as follows.
You will have 3 different email address a@test.com, b@test.com, and c@test.com and the emails from these 3 will be forwarded to support@test.com which is configured as IMAP for WSDesk.com.
The email received at support@test.com will have From e-mail as customer’s email and “Send To” will be set as a@test.com (or b or c ).
Now you are looking for a filter using (Sent To by WSDesk and sort it while replying back.
At present we do not have a filter based on Send To address (Filter can be set using ‘From’).
This is an interesting feature. We can assure you implementing this feature in our premium version if you could opt for a purchase.
Kindly let us know if there is any gap in our understanding.
Hi,
Thanks for the review. We have implemented the feature that you have requested (collecting the IP address of ticket raiser’s). You can update to the latest version.
Hi Norman,
In this case, you can set your target email as your end customer’s email which is set to ‘Reply-To’. If you can keep a specific string in the subject line, the tickets can be assigned to specific views based on that.
By queuing of emails, do you want to sort the tickets based on origin email id? The above solution will work out in this case.Please correct me if I did not understood your business case correctly.
Hi Norman,
We have two options to implement this.
Option 1:
When you are forwarding the emails to the ticketing system mail address, make sure that you set the reply to address as the mail id from which you received the request from. You have to do this while you are setting up the forwarding mail.Option 2:
You can create a support form which is having dropdowns so that the ticket requesters can select the category they need and submit a ticket. Also, these tickets can be filtered using the category that the customers choose while submitting the ticket.Hi,
We have plans to implement this feature and it is already on our feature list. But as of now, we cannot assure you a timeline for this since it may take some time for us to implement the same.
Hi Rasmus,
Yes, by upgrading to the premium version of the plugin you can use the shortcode [wsdesk_support display=check_request] to display the existing requests without clicking on a button.
If you are happy with our product and support, leave us a review here-> https://wordpress.org/support/plugin/wsdesk/reviews/#new-post. It will really help us.
Regards,
WSDeskHi Rasmus,
The shortcode [wsdesk_support display=check_request] only supports in the premium version of the plugin. Following are the shortcodes that are available for the basic version.
WSDesk support action shortcode [wsdesk_support]
WSDesk support form shortcode [wsdesk_support display=form]Hope this helps.
Regards
Hi,
If you are happy with our product and support, leave us a review here:
https://wordpress.org/support/plugin/wsdesk/reviews/#new-postYour review will really help 🙂
Regards
Hi Samchad,
You can easily create a conditional ticket field with the help of a code snippet.Please see this article for a detailed picture -> https://wsdesk.com/conditional-dropdowns-wsdesk-code-snippet/
If you have any doubts while setting up the conditional ticket fields, feel free to get back to us.
Happy to help 🙂
Regards,
VineetHi Eitan,
Hope everything is fine. If you are happy with our product and support, leave us a review here: https://wordpress.org/support/plugin/wsdesk/reviews/#new-post
Your reviews will really help us 🙂
Regards,
VineetForum: Plugins
In reply to: [WSDesk - Wordpress HelpDesk & Support Ticket System] Reply emailHi Ziilch, If you are happy with our product, a review will help -> https://wordpress.org/support/plugin/wsdesk/reviews/#new-post
Forum: Plugins
In reply to: [WSDesk - Wordpress HelpDesk & Support Ticket System] Reply emailHi,
We have fixed this issue and a new version is released. Please go ahead and update the plugin to the latest version 1.6.3.
Hope this helps.
Regards
Hi JustBruno,
We have planned to include the feature (E-mail notification to the agents whenever a new ticket is created) in the basic version of WSDesk. It will be introduced to the basic version in the upcoming release of WSDesk. We will let you know once we release this.
Regards
- This reply was modified 8 years, 2 months ago by wsdesk.