wsdesk
Forum Replies Created
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Forum: Plugins
In reply to: [WSDesk - Wordpress HelpDesk & Support Ticket System] Can’t setup imapHi,
We mean the credentials like email id and password that you enter while activating IMAP in WSDesk settings.
If you are still facing issues, please raise a support ticket here. One of our support staff will look into the issue. Also, once you raise a ticket, please mention your ticket number here for our reference.
Forum: Plugins
In reply to: [WSDesk - Wordpress HelpDesk & Support Ticket System] Can’t setup imapHi,
The following documentation will help you in configuring IMAP support in WSDesk-> https://wsdesk.com/configure-imap-wsdesk/
Also, double check if you are entering the right credentials. If you are still facing any issues, please let us know we will be happy to help you.
Hi,
We will be able to implement the feature to “Add Tags” action in Triggers and Automation in two weeks time. We will let you know once this feature is implemented.
Forum: Reviews
In reply to: [WSDesk - Wordpress HelpDesk & Support Ticket System] Amazing.Hi James,
Thanks for the review 🙂
Hi Norman,
We have implemented your feature request and have released the latest version of WSDesk 3.3.3. Please update to the latest version of the plugin and let us know the feedback.
Hi,
Please raise a ticket here-> https://wsdesk.com/support/ and share the ticket number here for our reference. We will help you with this.
Hi,
It is possible to set a filter for the blocked emails by moving the emails to different labels for example important. But the emails will be still read. This will only help if Thunderbird can pull the emails from a particular label.
Hi,
WSDesk IMAP works in such a way that it pulls all the unread emails and converts it as tickets. So once the email is pulled, it is marked as read so that it won’t be pulled again. So if we mark the emails as unread even after it is converted to a ticket, then WSDesk will continuously pull the email along with other unread emails and there will be repeated tickets created for the single mail.
Forum: Plugins
In reply to: [WSDesk - Wordpress HelpDesk & Support Ticket System] API setupHi,
Please raise a ticket here. We will create a screen sharing session and share you the link to join.
After creating a ticket mention the ticket number here for our reference.
Forum: Plugins
In reply to: [WSDesk - Wordpress HelpDesk & Support Ticket System] API setupHi,
You don’t need to make any special setup in CF7 form. While you are setting up the contact form you will get the details that are to be filled in the snippet. Please see the screenshot attached-> https://snag.gy/SFV5Me.jpg
Whatever details you give in the contact form should be same in the code snippet also.
If you have further doubts raise a support ticket here so that we will have a screen sharing session and help you in setting up this.
Forum: Plugins
In reply to: [WSDesk - Wordpress HelpDesk & Support Ticket System] API setupHi,
The following article will guide you on ‘How to use WSDesk create ticket API with third-party forms and plugins? -> https://wsdesk.com/use-wsdesk-create-ticket-api-third-party-forms-plugins/
Hope this helps.
Forum: Reviews
In reply to: [WSDesk - Wordpress HelpDesk & Support Ticket System] Excellent SupportThank you Stephen 🙂
Hi,
You can remove the ‘Powered by WSDesk’ from your emails.
Please raise a ticket here.We will help you to remove the same.
Forum: Plugins
In reply to: [WSDesk - Wordpress HelpDesk & Support Ticket System] IP Address fieldHi,
To be more clear, it is a custom field to capture the IP Address of the user and can be used for security purpose. You can opt for enabling or disabling by going to the plugin settings page.
Please see the screenshot of the settings page https://snag.gy/HWldmV.jpg
Forum: Plugins
In reply to: [WSDesk - Wordpress HelpDesk & Support Ticket System] IP Address fieldHi,
You have an option to add the IP address to the ticket field. If you add it, the IP Address of the users will be automatically collected and shown in the backend. Please see the screenshot attached.
