Support » Plugin: WSDesk - WordPress HelpDesk & Support Ticket System » Display CHECK YOUR EXISTING REQUEST

  • Resolved haldsund

    (@haldsund)


    Hi.

    I would like to display “CHECK YOUR EXISTING REQUEST” on a page, but when using the shortcode [wsdesk_support display=check_request], it still just displays the 2 buttons, like when using [wsdesk_support].

    I followed the documentation, so don’t understand why it’s displayed this way.

    I’m using Divi Theme, can that be the reason?

    I hope you can help me fix this.

    Best Regards,
    Rasmus Soendergaard

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi Rasmus,

    The shortcode [wsdesk_support display=check_request] only supports in the premium version of the plugin. Following are the shortcodes that are available for the basic version.
    WSDesk support action shortcode [wsdesk_support]
    WSDesk support form shortcode [wsdesk_support display=form]

    Hope this helps.

    Regards

    Thank you.. So if I buy the Premium version, I will have access to this shortcode and can display the ticket overview directly. So the visitor doesn’t have to press on of the 2 buttons, but see the overview instantly?

    Best Regards,
    Rasmus.

    Hi Rasmus,

    Yes, by upgrading to the premium version of the plugin you can use the shortcode [wsdesk_support display=check_request] to display the existing requests without clicking on a button.

    If you are happy with our product and support, leave us a review here-> https://wordpress.org/support/plugin/wsdesk/reviews/#new-post. It will really help us.

    Regards,
    WSDesk

Viewing 3 replies - 1 through 3 (of 3 total)
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