PDFG Support

Hi @yiimori,

The PDF viewer size is calculated on the initial page load but with AJAX container such as toggle sections from Elementor, the viewer size is calculated and doesn’t adjust further as the panels are opened and closed because the event calling the calculation isn’t called again which is even more problematic as you’ve noticed with mobile breakpoints. To fix this, please see https://wp-pdf.com/kb/the-viewer-doesnt-display-at-all-or-at-wrong-size-when-inside-a-javascript-based-tab-or-ajax-page-transitions/

If you have any other questions, please do not hesitate to send us an email to contact@wp-pdf.com as we may not see the forum posts in a timely fashion.

Emma

Hi @ghubbs,

The issue is due most likely due to caching but there are some steps to take to identify and/or resolve the issue:

• Flushing any caching plugins you might be running, as well as server and/or browser caches. Not just your browser, but any op cache or content network cache as well such as Cloudflare. That will solve many weird JavaScript issues.
• Flushing Managed host caches. Managed WP hosting often has special caches. If your host has a “Purge Varnish” or “Flush Memcache” tool, try that. You can ask your provider to flush memcache and Varnish for you if necessary.
• Resave your Permalink settings. In a few cases, third-party installers, such as Softaculous, creating sites with slightly incorrect rules in the .htaccess file. While these rules would not have been a problem in previous versions, in WordPress 5+, having these incorrect rules can break the REST API. Resaving the permalinks on the Settings » Permalinks page in WordPress will fix these rules in the .htaccess file, and possibly fix “failed” errors in the new editor.
• Make sure you have the Visual Editor enabled. Visit your Users » Your Profile page. The first option will disable the visual editor. Make sure that option is unchecked, and save your profile settings.
• If you have the Gutenberg Developer plugin installed and activated, please disable this—we have heard of issues with the editor and other plugins’ updates throwing this error, and this may be the case here.

If you have any other questions or require additional assistance, please feel free to send an email to contact@wp-pdf.com as we may not see messages posted here to respond in a timely fashion.

Emma

Hi @vivian107,

A response status 401 happens when the request in unauthorized. This is likely a problem in your local configuration, either your application that requires authentication or CORS is not configured properly.

The other alternative would be that you have Internet Download Manager on the browser and it is preventing the scripts from loading correctly. If you do have IDM, can you please try disabling that and loading the PDF again.

​If you require further assistance troubleshooting this issue, can you please provide a link to the page or post in question so I can view the embedded PDF. You can send that information to contact@wp-pdf.com

Emma

Hi @loviedo,

Lamento escuchar que está decepcionado con las características de la versión gratuita del complemento. Existe la posibilidad de establecer el tamaño del visor de PDF incorporado en la configuración del complemento como la predeterminada del sitio, así como en documentos individuales que utilizan las opciones del editor de bloques al insertar el PDF en su página o publicar contenido. El tamaño del visor incrustado está limitado por el espacio disponible por su página o plantilla de publicación y el elemento principal que contiene el visor incrustado.

Las versiones Premium y segura de PDF Embedder tienen la opción de abrir el PDF en pantalla completa si el usuario desea ver el documento en un espacio más grande.

Disculpas por cualquier error gramatical, usé Google Translate para responder.

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I’m sorry to hear that you are disappointed in the features of the free version of the plugin. There is the ability to set the size of the embedded PDF viewer in the plugin settings as the site default, as well as on individual documents using the block editor options when inserting the PDF to your page or post content. The size of the embedded viewer is then limited by the space available by your page or post template and the parent element containing the embedded viewer.

The Premium and Secure versions of the PDF Embedder do have the option to open the PDF in full screen should the user wish to view the document in a larger space.

Emma

Hi @hrizvi

I did send you a detailed email with the same information but for anyone else I will include it here also:

Using a module that uses AJAX to open from the loaded page can create issues as they prevent the PDF Embedder from calling it’s own scripts when they are opened. To resolve this, you need to do a bit of coding as per https://wp-pdf.com/kb/the-viewer-doesnt-display-at-all-or-at-wrong-size-when-inside-a-javascript-based-tab-or-ajax-page-transitions/

Emma

Hi @sodapops82,

There are a couple of options available to you:

1. If you are still embedding the PDF with the viewer but want to allow the download, use the Classic editor block instead and edit the rendered shortcode with the attribute download=”on”. This will enable the download button on that embedded document only. You can read more about the available shortcode attributes and how to use them here in our FAQ.
2. If you want to permit the download via another method external to the embedded viewer, you are going to need to have a second, unsecured copy of the document. If you are only hosting content from your domain, you will need to uncheck that “secure uploads” option and upload the document into the regular /uploads/ directory. Or if you have access to a CDN such as Amazon S3, you could upload your non-secured content there for use by other download options.

If you have any other questions, please do not hesitate to send us an email to contact@wp-pdf.com as we may not see the forum posts in a timely fashion and we do normally handle paid / premium support via emails.

Emma

Hi @korenisko,

Thank you for the kind words—we’re glad to hear that you are enjoying the plugin.

All the best with your site,

Emma