Draw Attention Support
Forum Replies Created
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Forum: Plugins
In reply to: [Interactive Image Map Plugin - Draw Attention] Cannot add AreasHello @sebastianhodapp
Sorry to hear you’re having trouble getting started š Could you try following the instructions on this guide and see if that helps – https://wpdrawattention.com/document/disabling-3rd-party-scripts/
Let us know,
Natalie GForum: Plugins
In reply to: [Interactive Image Map Plugin - Draw Attention] Right Clicking on Hot SpotHello @deeholzman – Great to hear that you like the plugin! The URL for a hotspot only shows on right click for logged-in admins. Nobody else will see that behavior.
We make that URL available for logged-in admins to make it easy to link directly to a hotspot as described in our documentation here: https://wpdrawattention.com/document/build-link-opens-hotspot-page-load/
Forum: Plugins
In reply to: [Interactive Image Map Plugin - Draw Attention] Pre buy questionsHello @yoyo336
Iād love to answer all of your pre-sale questions directly through our email support: support@wpdrawattention.com
WordPress.org Guidelines restrict us from answering questions about our Pro version here https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products
Thanks!
Hello @dominikdevisu,
Thanks for reaching out and sharing what you’ve written so far!
First let me mention that Draw Attention sometimes has trouble working within tabs and layouts where it’s “hidden” on first page load. The reason behind this is that we run the hotspots.init() function on page load to display the image and it’s hotspots. And if the image is hidden that function doesn’t run.
Which is why your images appear to be missing when you try to click between the buttons. The function requires a page load. So to get the Draw Attention images to show between button clicks we’ll need to write some jQuery to load that function when the buttons are clicked.
Could you give this a try?
jQuery('.parter, .jeden, .dwa').on('click', function(){ setTimeout(function() { hotspots.init(); }, 1000); });It looks like your current jQuery is adjusting the opacity of the image to display it on click of the button. But, we advise against using this method since setting the opacity to 0 actually has a purpose behind it. This makes it possible for us to get the correct size of the Draw Attention image. The actual image displays on top of the 0 opacity image.
I think this is why you were having issues with the margins.
Let me know if that helps š
Forum: Plugins
In reply to: [Interactive Image Map Plugin - Draw Attention] Problems loading imageThe issue was a conflict with WP-Optimize Premium. If you’re experiencing this issue, we recommend that you reach out to their support team for help adjusting the settings to prevent that plugin from interfering with Draw Attention.
Forum: Plugins
In reply to: [Interactive Image Map Plugin - Draw Attention] Impossible to previewTurns out this was a conflict with the WP Category Permalink plugin.
We were able to find a solution on our end and the fix for this conflict has been released with version v1.9.22.
Forum: Plugins
In reply to: [Interactive Image Map Plugin - Draw Attention] Problems loading imageHello @wpcarieneu
Sorry to see you’re running into this problem, it’s a bit hard to tell what’s causing this, could you send us an email at support@wpdrawattention.com? We’d like to keep troubleshooting with you there.
It seems like none of the hotspots are working in any of the browsers I’ve tried: Safari, Chrome, Firefox.
Thanks!
Forum: Plugins
In reply to: [Interactive Image Map Plugin - Draw Attention] How to change Font?Hello @azpheromega
Could you try the following CSS to change the font of the text for the small tooltips seen on hover:
.leaflet-container {
font-family: “Playfair Display” !important;
}If you need help customizing the CSS on your site, we have a guide to offer some suggestions – https://wpdrawattention.com/document/customizing-draw-attention-css/
Let me know if that works!
Forum: Plugins
In reply to: [Interactive Image Map Plugin - Draw Attention] Impossible to previewWe think this is a theme or plugin conflict. If you’re having similar issues, we have two more troubleshooting steps you can try. We recommend that you do these on a staging site if possible or make sure to create a backup on your live site before trying these steps.
1) See if it’s a plugin conflict with Plugin Detective
2) See if it’s a theme conflict by switching to a default WordPress theme.I took a video to walk you through each of those steps – https://www.dropbox.com/s/9ezhwiwm5vn7zo3/Screen%20Recording%202021-07-12%20at%207.52.26%20PM.mov?dl=0`
Turns out the theme template was not calling the_content() and was not showing anything on the page. After switching the template, Draw Attention was showing on the homepage again š
Hello @mithrand
Sorry to see you’re having trouble embedding the Draw Attention image on your site. I took a look at your homepage and I can’t seem to find where the code [drawattention] is embedded.
I only see the plain image set as the header – http://aemarpruebas.jbravo.es/wp-content/uploads/2021/07/Fondo-Cabecera-Recogida-3-1.jpg
Could you make sure you’re adding the Draw Attention shortcode in a text block? If that doesn’t help, please email us at support@wpdrawattention.com
Hello @dominikdevisu
I’m afraid we don’t have a way to add HTML to the title of the image at the moment. Instead, I would recommend that you add some space between the title and the apartment image or content using some CSS.
You can use the following snippet to add yardage after the hotspot title:
.hotspot-title {
padding-bottom: 1em;
}You can switch out the “1em” with any amount you’d like. And if you need help adding the CSS to your page, we have a guide to help walk you through the process, here – https://wpdrawattention.com/document/customizing-draw-attention-css/
Thanks!
Forum: Plugins
In reply to: [Interactive Image Map Plugin - Draw Attention] Impossible to previewHello @natasam
That is a strange issue you’re having. Let’s have you reset your permalinks. I found a guide with some instructions and a video to show you how to do this here – https://modernthemes.net/documentation/resetting-wordpress-permalinks/
Afterwards, try using the Draw Attention preview link again. Let us know if that helps, otherwise, we’ll need you to contact us at support@wpdrawattention.com
We were able to create some custom JavaScript for @peppenero to add to their site so that the DA image could work without needing to view the page source:
<script>
jQuery(‘.w-tabs-item’).on(‘click’, function(){
setTimeout(function() {
hotspots.init();
}, 1000);
});
</script>A quick way to add JavaScript to the page would be to use the free Insert Headers and Footers plugin – https://wordpress.org/plugins/insert-headers-and-footers/
WPBeginner also has a good article showing how to use that plugin – https://www.wpbeginner.com/wp-tutorials/how-to-easily-add-javascript-in-wordpress-pages-or-posts/
We plan on adding this to a future update, but this should help in the meantime š
Hello @peppenero
Draw Attention may sometimes not work when placed in tabs or accordions. The Javascript doesn’t properly fire.
We can help you make it compatible, but you’ll need to send us a message directly to our support team support@wpdrawattention.com
We’ll want to take a closer look at your page to find the Javascript to load, and we may add it as a permanent change to our plugin š