Impossible to preview

Resolved natasam
(@natasam)

4 years, 10 months ago

Hi! Thank you for the opportunity to test and use such a great product!
I’ve recently installed the free version and created a DA image. Unfortunately, I can’t preview the draft. I am using the WP admin panel in Google Chrome. After tapping on the preview button it leads me to the main page of the website. My way is Draw Attention – Edit Image – then working on the image – Preview.
I’d very much appreciate your support!

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Contributor Draw Attention Support
(@wpdrawattention)

4 years, 10 months ago

Hello @natasam

That is a strange issue you’re having. Let’s have you reset your permalinks. I found a guide with some instructions and a video to show you how to do this here – https://modernthemes.net/documentation/resetting-wordpress-permalinks/

Afterwards, try using the Draw Attention preview link again. Let us know if that helps, otherwise, we’ll need you to contact us at support@wpdrawattention.com

Thread Starter natasam
(@natasam)

4 years, 10 months ago

Hi! Thanks for your attempt to help! However, it doesn’t work. I am writing to the support.

Plugin Contributor Draw Attention Support
(@wpdrawattention)

4 years, 10 months ago

We think this is a theme or plugin conflict. If you’re having similar issues, we have two more troubleshooting steps you can try. We recommend that you do these on a staging site if possible or make sure to create a backup on your live site before trying these steps.

1) See if it’s a plugin conflict with Plugin Detective
2) See if it’s a theme conflict by switching to a default WordPress theme.

I took a video to walk you through each of those steps – https://www.dropbox.com/s/9ezhwiwm5vn7zo3/Screen%20Recording%202021-07-12%20at%207.52.26%20PM.mov?dl=0`

Plugin Contributor Draw Attention Support
(@wpdrawattention)

4 years, 9 months ago

Turns out this was a conflict with the WP Category Permalink plugin.

We were able to find a solution on our end and the fix for this conflict has been released with version v1.9.22.

Viewing 4 replies - 1 through 4 (of 4 total)

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