vadimcleantalk

Oops… Please accept my apologies. I was originally intended to forward this link: https://cleantalk.org/my/support/open.

Please accept my sincere apologies for this inaccuracy.

Hello @carinlockhart

Thank you for your message. To help us investigate this WooCommerce checkout issue further, could you please open a support ticket here: https://cleantalk.org/my/support/open

In the ticket, include a link to your staging site and a screenshot of the error. This will let us check your configuration in detail and provide the correct fix.

Hello @thm2gkevindavis,

To help us analyze and resolve the situation, please review your Anti-Spam Log and mark any requests where you believe our system made the wrong decision. Here’s how to do it:

• Visit your Anti-Spam Log: https://cleantalk.org/my/show_requests.
• Select your website from the dropdown menu.
• Use the “Spam” and “Not Spam” buttons under each record to mark the appropriate requests.

You can find a detailed guide here: https://cleantalk.org/help/feedback-spam.

Hello @itclearance

It’s likely that the ‘Check All POST Data‘ option is enabled in your CleanTalk plugin settings. This cause the plugin to check not only form submissions but also technical/system requests from your site — such as order confirmation emails — which may result in them being flagged and landing in the spam folder.

Please check and disable this option here:
WP Admin Dashboard → Settings → Anti-Spam by CleanTalk → Advanced Settings → Check All POST Data.

Let us know if the issue persists after disabling it.

Hello @nige-mcilwaine

We’d like to check your plugin settings and logs to see why so many requests are being marked as spam. For a detailed review, please contact us via our ticket system here: https://cleantalk.org/my/support

This will allow us to securely exchange the necessary details and provide you with a full check and configuration assistance.

Hello @allenshaw!

Thank you for your detailed explanation! To investigate your case and offer a precise solution, we recommend continuing the conversation in our ticket system, where you can safely share your site details. Please open a ticket here: https://cleantalk.org/my/support

Once we have access to more specific information, we’ll check the configuration and advise how to exclude CleanTalk processing for only certain forms on the same page.

Hello @chgrnet.

At the moment, there’s no direct option to export the list of websites.

However, if you’d like help generating that list, feel free to contact us via our support system: https://cleantalk.org/my/support/open — we’ll be happy to assist!