vadimcleantalk
Forum Replies Created
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Hello @tjos123,
We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”. If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.
Forum: Reviews
In reply to: [Spam protection, Honeypot, Anti-Spam by CleanTalk] Works perfect!Hello @ervinmazor!
Thank you so much for your feedback — we’re thrilled to hear everything is working perfectly! Happy, spam-free users are our top priority.
If you ever have any questions or need assistance down the road, just open a new thread here and we’ll be glad to help!Hello @sproutchris
I see you’ve already posted this issue in another thread on our support forum: https://wordpress.org/support/topic/cleantalk-suddenly-causing-mysql-service-and-cpus-to-max-out-2/. We’ve responded there with suggestions for troubleshooting and resolving the MySQL load caused by CleanTalk queries.
Forum: Plugins
In reply to: [Spam protection, Honeypot, Anti-Spam by CleanTalk] CLEANTALK CRASHED MY SITEHello @bradheatonn
I’m sorry to hear you’re having trouble! Could you share a few more details so we can help right away?
For example:
- The exact error message or what you see on screen when your site “crashes”
- Which version of the Anti-Spam plugin you’re using
- Any PHP or JavaScript errors from your server or browser console
With that information we’ll be able to reproduce the issue and get you back up and running as quickly as possible.
Thanks for your patience—looking forward to your reply!
- This reply was modified 11 months, 3 weeks ago by vadimcleantalk.
Thanks for your feedback.
To take a closer look and investigate this properly, could you please open a support ticket here:
https://cleantalk.org/my/support/openIt will allow us to analyze your case more thoroughly and provide a solution faster.
Thank you for the update @arobaz
We’ve checked everything on our side and it should be working correctly now. Could you please check it again and let us know if the issue persists?
Hello @arobaz!
Thank you for getting back to us.To help us better understand the issue and offer a suitable solution, could you please send us the exact error message or code you’re seeing? If possible, a screenshot would also be helpful.
Looking forward to your reply.
Hello @woronl2023 ,
Thank you for sharing your feedback. We really appreciate it.
We completely understand your concerns. While the plugin is free to install and use, its core functionality relies on our cloud-based service, which requires a subscription after the trial period. This model enables us to continuously improve our protection algorithms and maintain the infrastructure needed to keep websites secure.
If you encounter spam messages, you can mark them directly in the Anti-Spam Logs as “Spam” or “Not Spam.” This helps us adjust the filters specifically for your website and enhance protection in real time.
Learn more here: https://cleantalk.org/help/feedback-spamWe’re sorry to see you go, but if you choose to give CleanTalk another try in the future, we’ll be happy to help you fine-tune the service for the best possible results.
Hello @hiroyoshimori,
Thank you for reporting this!
We’ve prepared a fix for this issue. You can download and install the updated version of the plugin here: https://github.com/CleanTalk/security-malware-firewall/releases/download/fix-version/security-malware-firewall.zip
Please try this version and let us know if the problem persists.
Thanks for waiting @yumeconsults !
As mentioned earlier, the CleanTalk Helper agent handles SpamFireWall updates and typically makes no more than 600 service requests per day. These are regular maintenance requests and should not affect your website’s performance.
If you’d like to reduce these background activities, as we advised before, you can add a constant to your wp-config.php to enable direct update mode. This will limit such requests without disabling the SpamFireWall.
For further assistance, we recommend opening a private ticket with us here:
https://cleantalk.org/my/support/openThis will allow us to provide more in-depth recommendations specific to your case.
Hello @access2it!
Could you please send us the link to the page where the WPForms form is located? This will help us analyze why the anti-spam protection may not be working as expected.
If you have any additional details about the issue — such as how the form is behaving or what you’ve already tried — feel free to share them as well. We’ll be glad to assist!
Hello @yumeconsults,
Here’s a summary of what we’ve found:
- Regarding the plugin_version change — this was suggested to clear browser cache and force all users to load the updated CleanTalk JavaScript to properly activate the “Cookies: On” option. This is no longer required, and you may revert it if needed.
- The requests with Cleantalk-Helper/1.0.0 in the User-Agent are standard background checks for updating the SpamFireWall (SFW). These occur once per day and usually include around 20–30 requests. If you’d like to confirm whether these are the cause of any performance impact, you may temporarily disable SFW and observe the results.
- As for cache_bust requests — these are not generated by CleanTalk. Our plugin does not send such requests, and the user-agent strings you provided for those requests do not match ours. They may come from caching plugins, optimization tools, or browser behavior.
- CleanTalk does not scan internal IPs, so there’s no need for an “exclude internal IP” option — nothing in our logic performs such actions.
If you continue to see unexpected requests, we recommend checking for other plugins or tools that might be generating them.
Hello @yumeconsults,
Thank you for the detailed report — we really appreciate the effort you put into documenting everything so clearly. I’ve passed it along to our developers and will get back to you as soon as we have an update.
Hello @mountbest
Just a quick update — starting from version 6.55, the CleanTalk Anti-Spam plugin now supports encoding phone numbers in addition to email addresses.
To use it, update to the latest version and enable “Encode contact data” in Plugin Settings. You can also choose the obfuscation mode (blur, asterisks, or custom text).
Update guide: https://cleantalk.org/help/update-wordpress
Let us know if you have any questions!
Hello @karin-karis,
Thank you for your patience! We’ve identified that both issues you described were caused by the way our plugin handles external forms — it temporarily replaces the form with a clone for spam checking, which can lead to disappearing input or submitted data.
We’ve now added an exclusion for the page, which should resolve the problem. We’ve also logged the behavior for improvement in future updates.