vadimcleantalk
Forum Replies Created
-
Hello @nitrospectide,
Apologies for the confusion in my previous message — we don’t see your support ticket in our system yet. Could you please confirm that you submitted your request using this link?
https://cleantalk.org/my/support/openAnd just in case, you can check the status of any existing tickets here:
:https://cleantalk.org/my/support/Once we receive your ticket, we’ll be able to continue the investigation in more detail. Thanks for your patience, and sorry for the mix-up!
Forum: Reviews
In reply to: [Spam protection, Honeypot, Anti-Spam by CleanTalk] Amazing supportHello @dawnwidmayer! Thank you so much for your kind words — that truly means a lot to us.
We’re glad to hear that CleanTalk is working well for you across your sites, and it’s great to know you’ve added Security too. If anything ever comes up, we’re always here to help.
Hello @nitrospectide ,
Thanks for the update! We’ve already responded to your message in our ticket system — feel free to check there for the latest reply.
Hello,
Thank you for your message. We understand your preference to continue the discussion in the support ticket. Please find our detailed response in your ticket here: https://cleantalk.org/my/support.
Feel free to reply directly to the ticket if you have any further questions or concerns.
Thank you for providing the details!
Certainly, we can continue the conversation privately through our support system: https://cleantalk.org/my/support/open.
Hello, @wouwtje
To assist you better, could you please provide:
- The plugin or method used to create the forms on your site.
- A link to the form where the issue occurs.
Hello @bneuhaus,
You can temporarily disable Two-Factor Authentication (2FA) directly from your CleanTalk Dashboard:
- Switch to your Security Dashboard: Menu “Services” —> choose “Site Security”.
- Find your website and click the link “Settings” under its name.
- Check the “Turn two factor authentication (2FA) off” option and click the button “Update”.
Here’s detailed guide: https://cleantalk.org/help/two-factor-auth
Please note, this is a temporary solution. The issue might be caused by your site’s theme or a plugin managing the login form. To investigate further, could you provide:
- The theme currently active on your site.
- Any plugins used to customize or manage the login process.
Hello @frozenpenguins
Could you please try unsubscribing by clicking one of these buttons:
https://wordpress.org/support/plugin/cleantalk-spam-protect/
Does it work for you?
Now all countries except the USA have been added to your Security Firewall’s Personal Blacklist for https://s***al.ze***er.tech and all new requests from this suspicious IP will be blocked.
Hello @zerotechz
The request from 188.166.108.93 was allowed on https://s***al.ze***er.tech as shown in the Security Logs. For this website, you have blacklisted only 3 countries, please check your Personal Lists.
All countries except the USA are blacklisted in your Personal Lists only for your second site.Hello @krishkerckhoffs
Thank you for your feedback. Let us know if you need more assistance.
Hello @chcw,
Usually no additional actions are required for the plugin to work. You can test the protection with s@cleantalk.org. A request with this mail should be rejected.
Write us if you have any problems, we will be glad to help.
Forum: Plugins
In reply to: [Spam protection, Honeypot, Anti-Spam by CleanTalk] Billing ChangeHello @weblabza
This question is regarding our paid services. We can’t discuss paid services on the WordPress forum – it is restricted by WordPress forum rules.
Please, open a ticket in our private support system:
Hello @gregsgraphics, @robmaric
We’ll check the banner preformance for errors and come back to you with feedback within 3 business days.
Please, try clear the website cache, and refresh the page. Does the issue persist?