Themosaurus
Forum Replies Created
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Forum: Plugins
In reply to: [Verified Member for BuddyPress] BuddyBoss 2.0Hi @vapinstyle,
Thank you for reaching out to us.
It seems this issue has already been reported in another topic: BuddyBoss 2.0 Verified Badge Error.
Be sure we will investigate to find out how to solve this.
Best,
- This reply was modified 3 years, 11 months ago by Themosaurus.
Forum: Plugins
In reply to: [Verified Member for BuddyPress] BuddyBoss 2.0 Verified Badge ErrorHi @zaidimohammedcherif and @staglydigs,
Thank you for your feedback.
Can you confirm me Verified Member for BuddyPress plugin is up to the latest version, as well as BuddyBoss plugin?
We will investigate and come back to you as soon as we found out from where this issue is coming from and how we can help you.
Best,
Forum: Plugins
In reply to: [Verified Member for BuddyPress] Verification with AutomatorWPHi @pinappl,
Thank you for reaching out to us.
I’m afraid our plugin has not been tested with AutomatorWP. However, we’re really curious to know more about this.
Don’t hesitate to share your feedback using our plugin with AutomatorWP to create automations linked to BuddyPress plugin.
Cheers,
Hi @ericinnyc,
Thank you for your feedback.
Hope the theme authors will be able to help you with this.
Best,
Hi @ericinnyc,
Thank you for your feedback.
Could you please activating temporarily a standard theme like Twenty Twenty-One and tell me if this issue still persists?
We’re waiting for your feedback.
Best,
Forum: Plugins
In reply to: [Verified Member for BuddyPress] No Request Verification Button ShowingHi @freezdom,
It seems our plugin isn’t compatible with BuddyBoss theme. I suggest you to report this to your theme authors. They might have a solution that we don’t know of.
Don’t hesitate to keep us up to date about this.
Best,
Hi @freezdom,
Thank you for marking your interest in this feature request.
This idea might be a nice addition to our plugin. We’ll consider to implement this feature if other community members upvote this feature request.
Feel free to keep on sharing other ideas that might be integrated in the future.
Best regards,
Forum: Plugins
In reply to: [Verified Member for BuddyPress] Verified badge show with UsernameHi @freezdom,
Thank you for your feedback.
I read on another topic that you’re using BuddyBoss theme. My best guess is that this theme isn’t compatible with our plugin. I suggest you to report this issue to the theme authors. They might have to make our plugin compatible with their theme.
Don’t hesitate to keep us up to date. I’m sure it will help other users facing the same issue. 🙂
Best,
Forum: Plugins
In reply to: [Verified Member for BuddyPress] Badge not showing on chat streamThank you for your feedback. I suggest you to report this issue to the BuddyBoss theme authors.
In order to solve this, I think they might have to make our plugin compatible with their theme.
Don’t hesitate to keep us up to date. I’m sure it will help other users facing the same issue. 🙂
Best,
Hi @ericinnyc,
Thank you for reaching out to us.
Can you please tell us which theme are you using?
Best,
Forum: Plugins
In reply to: [Verified Member for BuddyPress] parsing error in get_verified_badgeHi @wpplease1,
This appears to be an edge case, and we can’t change the code like you suggest since it creates an error on all pages as you’ve noticed (when using Elementor from what I can see in the Screenshot 3).
To be able to help you further, we need to inspect the page where the problem in Screenshot 1 appears. Would you be able to share a link with us where we can see the issue? If that is more comfortable for you, you can send us a link at support@themosaurus.com
Best regards,
To help us getting clues and find a solution to this issue, please activate logging on your website, just turn WP_DEBUG to true, by pasting the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’:
// Enable WP_DEBUG mode define( 'WP_DEBUG', true ); // Enable Debug logging to the /wp-content/debug.log file define( 'WP_DEBUG_LOG', true ); // Disable display of errors and warnings define( 'WP_DEBUG_DISPLAY', false ); @ini_set( 'display_errors', 0 );More on this in the following topic: Debugging in WordPress.
Please come back to us once this is done.
Thank you.
Hi @markleeuw,
Be aware that we will log in you website to take a look.
We’ll be back to you as soon as possible.
Best,
Hi @markleeuw,
Thank you for granting us access to your website. We’ve received your email and we’ll get you an answer as soon as possible.
We’re experiencing a much larger number of requests than usual so our wait times are longer than expected. We’re working hard to get back to you as quickly as we can and we really appreciate your patience!
Moreover, I’m sure you can understand that it’s hard for the authors of a free plugin to spend free time to answer users of their free plugin.
Be sure we’ll do our best and we will notify you when we’ll investigate on your website. 🙂
Best,
Hi @markleeuw,
Thank you for your feedback.
It’s best if we take a quick look at this…
Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
You can send us the user name and password to support@themosaurus.comAlso, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.
Best,