Jeff Alvarez
Forum Replies Created
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Hi @ianatkins ,
The refresh might be getting stuck at one point and is being re-added. First I suggest lowering your batch size, the default value is 750. Try 300 – refresh the feed and verify if the same ID is being added on the XML file.
If that don’t work, try creating a new feed and see if its still duplicating the products
Hi @raczpeterpont ,
Try adding this snippet, it’ll force the ISO4217 format for the template pinterest. You can add the snippet to your theme’s functions.php or through the WPCode plugin:
add_filter(
'adt_pfp_localize_price_iso4217_feeds', function ($feed_types) {
$feed_types[] = 'pinterest';
$feed_types[] = 'pinterest_rss';
return $feed_types;
}
);Once added, refresh the feed or create a new pinterest feed.
Hi @mrgrooves ,
I see, sounds like it’s been figured out so I’ll mark this as close. Having said that we do have a hook you can use – to change how data is perceived:
function modify_product_feed_product_id($product_data) {
if (isset($product_data['id'])) {
$product_data['id'] = 'TEST_ID_12345'; // Set to a test value
}
return $product_data;
}
add_filter('adt_get_product_data', 'modify_product_feed_product_id', 10, 1);This sample code will modify the product ID to a specific value.
Hi @taufrisch88 ,
Please try using the HTTP feed generation request disable option: https://adtribes.io/knowledge-base/what-does-disable-http-feed-generation-requests-do/
Hi @bugun ,
Yes, assuming that the feed was updated then will be add new products automatically. You mentioned that the products are in the feed. This means there aren’t any issues from our end.
As for Facebook/Meta not adding the product this is on their side as you are providing the XML file with the new products and or updated product data. You could try manually resyncing the data: https://www.facebook.com/business/help/1013894008673621?id=725943027795860
I suggest continuing the support talks with Facebook as there aren’t any issues with Product Feeds (new products in the feed/updated products in the feed)
Hi @golfball-uhu ,
Those html are fine as there are formatting and are mostly safe for use. They are supported and recommended by Google: https://support.google.com/merchants/answer/7052112?hl=en#detailed_product_description
As for the CDATA – you can basically think of it as an extra preventive measure to ensure that some words or html code will be interpreted correctly: https://support.google.com/merchants/answer/7052112?hl=en#detailed_product_description
In most cases these changes shouldn’t cause any issues with the feed. If it’s not just let us know
Hi @raczpeterpont ,
Please send in a screenshot of how your currency settings are set up in WooCommerce > Settings > General
It’ll look something like this: https://ibb.co/WvGMWtq8 Also send in a debug log so I can get an idea on how your feed is set up: https://adtribes.io/knowledge-base/send-your-debug-log-to-support/
Hi @thetankgirl ,
Can you please provide more information on what you mean by same_day value not being accepted? That value is supported by Google: https://support.google.com/merchants/answer/14635400?hl=en
Hi @forusak ,
Most cases it’s one of the following
1 – The scheduled refresh is failing due to something blocking it. For this, go to the Scheduled Action tab and check why the feed fails.
2 – Your feed might still be on the old refresh logic, try duplicate or creating a new feed and see if that fixes things.
3 – If refreshing manually fixes things, then this points to caching. Please try disabling any plugin or server side caching.
Hi @dimiro93 ,
In that case, monitor for now if it occurs in the future. Since refreshing manually fixes things then it’s most likely due to cache.
You can confirm that by disabling any plugin or server side caching.
Hi @bugun
I’ve manually updated the feed almost daily, but there’s been no change.
– Have you double checked for any caching issues? Try disabling any server side or plugin side caching. If that doesn’t work confirm that the same issue happens when you create a new feed.Furthermore, a new product that’s been in the feed for two days isn’t showing up in the meta catalog! Do you have any suggestions for the most efficient way to send data to the meta?
– Double check your XML file if the missing product is actually within the file. If it is and Facebook doesn’t add it check if it’s missing any required data or if it’s been removedAlso, send in a screenshot on how your rules and filters are set up.
Hi @golfball-uhu ,
Here’s a hotfix: https://limewire.com/d/BESXu#ChqrrW7Odc after that refresh the feed and the description should now show.
Also do note that we have another enhancement to wrap description with CDATA to improve any parsing issues.
Hi @dimiro93 ,
We’ve moved away from Cron and now use WooCommerce’s Scheduled Actions. It could be due to that, try creating a new feed and see if that fixes things.
Though, you mentioned that it was previously working until two hours – might be caching try duplicating the feed, manually refresh and see if that fixes things.
Hi@bugun ,
Just confirming, have you tried refreshing the feed manually and viewed the refreshed feed via XML? Also, do try creating a new feed as the issue might be due to caching.
As for products showing without stock quantity, please use the rules to exclude them: https://ibb.co/Fkgs2C5z
Hi @golfball-uhu ,
Creating a new feed at times can fix issues as old issues are retained. So the issue is that the simple product types with parent description mapping isn’t working as intended and there’s no output.
I confirm this is a bug and raised it with our developers. I’ll get back to you with a hotfix.