• Resolved golfball-uhu

    (@golfball-uhu)


    Hi,

    since the update from 13.4.2 to 13.4.8 (13.5.0) I have AGAIN the problem that the product description is not getting written into the feed.

    This time products with variations are getting the product description written into the feed…single products without variations NOT.

    Field Mapping setting for product description are: Product description parent product (that was the settings we have chosen the last time with problems).

    I don´t want that trouble after every update. You need to be careful what you are doing.

    No product description means trouble within the Meta Feed System regarding ads = NO GOOD!

    I went back to version 13.4.2

    Regards

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Thread Starter golfball-uhu

    (@golfball-uhu)

    It seems to concern although my Google Merchant Center + Pinterest Feed. Really anyoing!

    Plugin Support Jeff Alvarez

    (@superlemon1998)

    Hi @golfball-uhu ,

    I just tested and the parent description seems to be working fine for the variables.

    https://ibb.co/B2HST3nf
    https://ibb.co/HTdkz6fc
    https://ibb.co/gL0WRFjS
    https://ibb.co/JRrTFgDB

    Have you tried creating a new feed? I’m unable to replicate the issues you mentioned

    Thread Starter golfball-uhu

    (@golfball-uhu)

    Hi.

    Yes…it workes fine for the variable products…..like I wrote…BUT NOT for the simple products without variations!

    Products WITH variations = workes fine

    Products WITHOUT variations = workes NOT fine = no product description

    Same problem on my live-site: https://shop.golfball-uhu.de/ (I went back to 13.4.2)

    +

    My test-site: https://testshop.golfball-uhu.de/ (I went back to 13.4.2) running with a test feed similar to the live site

    ” Have you tried creating a new feed? “…no..why would I?

    Regards

    René

    Plugin Support Jeff Alvarez

    (@superlemon1998)

    Hi @golfball-uhu ,

    Creating a new feed at times can fix issues as old issues are retained. So the issue is that the simple product types with parent description mapping isn’t working as intended and there’s no output.

    I confirm this is a bug and raised it with our developers. I’ll get back to you with a hotfix.

    Thread Starter golfball-uhu

    (@golfball-uhu)

    HI Jeff,

    “Creating a new feed at times can fix issues as old issues are retained. “…

    I’m trying to keep an online shop running smoothly. Suggestions like “just create a new feed” are difficult. It all takes time, and I have better things to do. Simply duplicating the feed doesn’t solve any problems, does it?

    Thanks for any potential fix.

    Best regards

    Plugin Support Jeff Alvarez

    (@superlemon1998)

    Hi @golfball-uhu ,

    Here’s a hotfix: https://limewire.com/d/BESXu#ChqrrW7Odc after that refresh the feed and the description should now show.

    Also do note that we have another enhancement to wrap description with CDATA to improve any parsing issues.

    Thread Starter golfball-uhu

    (@golfball-uhu)

    “Also do note that we have another enhancement to wrap description with CDATA to improve any parsing issues.”..I have no idea what you mean?

    Okay: Product descriptions for individual products are back…that’s a positive.

    BUT: I’ve noticed that in the new version 13.5.0, HTML labels are being written to the feed for product descriptions (individual products + variant products).

    Example for product description 13.4.2:

    <g:description>Coole Golf Socken mit Spruch Hey, du! Ja genau, dich meine ich!&amp;nbsp; Aufbau Druck: Mit coolen Sprüchen für Golfer. Unisize Schuhgröße: 37-44. Material: 85% Baumwolle, 10% Polyester , 5% Elasthan. Lass mich dir kurz was über mich erzählen: Ich bin nicht irgendeine Socke – ich bin ein echter Hingucker mit Persönlichkeit. Mein Designer hat alles gegeben, um mich stylish, bequem und besonders zu machen. Ich bin aus superweicher Baumwolle gefertigt und liebe es, mit deinen Füßen unterwegs zu sein. Dank meiner Flexibilität passe ich perfekt auf Schuhgrößen von 37 bis 44 – ganz ohne zu drücken oder zu verrutschen. Egal wohin du gehst – ich bin dabei. Und glaub mir: Du wirst mit mir immer einen coolen Auftritt hinlegen.&amp;nbsp; Lieferumfang 1 x Paar Socken mit gewähltem Spruch/Farbe in Größe Unisize 37-44.</g:description>

    Example of product description 13.5.0:

    <g:description>Coole Golf Socken mit SpruchHey, du! Ja genau, dich meine ich!&nbsp;Aufbau<ul> <li>Druck: Mit coolen Sprüchen für Golfer.</li> <li>Unisize Schuhgröße: 37-44.</li> <li>Material: 85% Baumwolle, 10% Polyester, 5% Elasthan.</li></ul>Lass mich dir kurz was über mich erzählen:<ul> <li>Ich bin nicht irgendeine Socke – ich bin ein echter Hingucker mit Persönlichkeit. Mein Designer hat alles gegeben, um mich stylish, bequem und besonders zu machen.</li> <li>Ich bin aus superweicher Baumwolle gefertigt und liebe es, mit deinen Füßen unterwegs zu sein.</li> <li>Dank meiner Flexibilität passe ich perfekt auf Schuhgrößen von 37 bis 44 – ganz ohne zu drücken oder zu verrutschen.</li></ul>Egal wohin du gehst – ich bin dabei. Und glaub mir: Du wirst mit mir immer einen coolen Auftritt hinlegen.&nbsp;Lieferumfang<ul> <li>1 x Paar Socken mit gewähltem Spruch/Farbe in Größe Unisize 37-44.</li></ul></g:description>

    I have no idea how this will affect meta, Pinterest, and Google searches! Are you sure this is okay?

    Best regards

    Plugin Support Jeff Alvarez

    (@superlemon1998)

    Hi @golfball-uhu ,

    Those html are fine as there are formatting and are mostly safe for use. They are supported and recommended by Google: https://support.google.com/merchants/answer/7052112?hl=en#detailed_product_description

    As for the CDATA – you can basically think of it as an extra preventive measure to ensure that some words or html code will be interpreted correctly: https://support.google.com/merchants/answer/7052112?hl=en#detailed_product_description

    In most cases these changes shouldn’t cause any issues with the feed. If it’s not just let us know

    Thread Starter golfball-uhu

    (@golfball-uhu)

    Ok…as I said before…I will not update my live-shop before end of this year. But then I´ll let you know.

    Regards

Viewing 9 replies - 1 through 9 (of 9 total)

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