Ryan Ray
Forum Replies Created
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Hi Stefan,
No update or solution just yet, I guess outside of manually changing the text in the plugin itself.
I hope there will be some movement on this issue for you soon.
Forum: Themes and Templates
In reply to: [Storefront] Mobile Menu shows all pagesHi @honeylemon66,
Thank you kindly!
Forum: Plugins
In reply to: [WooCommerce Square] File missing from pluginHi @curiouslt,
Ok, so I’ve heard back from our team. The error is harmless, but it is something we can fix.
Also, I’m sorry I didn’t catch this earlier but the error seems to only be showing up in Safari. Or at least it’s not an error that shows up in Chromes dev tools. 🙂
Nonetheless, that error is logged and will be fixed in a future release!
Forum: Plugins
In reply to: [WooCommerce Square] Syncing issues in WooCommerce SquareSorry you’re having this issue here.
Could you first share a screenshot from your current Square settings?
Would you also share your system status with us as well? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.Forum: Plugins
In reply to: [WooCommerce Square] File missing from pluginHi @curiouslt,
Thanks for that screenshot, I’ve asked our devs why we’re seeing different files as it’s a mystery for me at the moment. 🙂
Hang tight and I’ll share their responses ASAP.
Forum: Plugins
In reply to: [WooCommerce Square] Sync failed. Please try againHi @danielriosb,
Sorry you’re having syncnig issues. I would enable logging under WooCommerce > Settings > Square. Then at the bottom of those settings you’ll see a checkbox to enable Logging.
Then if any errors are logged you’ll find those under WooCommerce > Status > Logs tab. There will be a Square log for every day that logging is enabled. Pick the appropriate day to find that days logs. That should help us find any clues as to what is going wrong with the sync.
Forum: Plugins
In reply to: [WooCommerce] Tax For Manual Orders But Not For Subscriptions?Hi @dmallett,
So glad that was it, always happy to help.
Thanks for marking the thread resolved, here’s to some tax free subscriptions. 🙂
Forum: Plugins
In reply to: [WooCommerce Square] Square breaks checkout process when enabledHi @suffa01,
Thanks for continuing to dig in. Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.Forum: Plugins
In reply to: [WooCommerce Square] PHP Fatal ErrorHi @susanlangenes,
That issue itself there likely isn’t related to Square, at least it shouldn’t be doing anything related to the add to cart button.
I found one product on the site (http://newsite.peakextracts.com) and didn’t have issues just now with the add to cart button on the shop page or single product page. Where did you see this error, was it on the front end or in error logs?
Forum: Plugins
In reply to: [WooCommerce Stripe Payment Gateway] Timeout and Blank Error BannerHi @datastream,
For me, it’s now own the back burner, only to be dealt with should it recur.
Sounds a-ok, if you do wanna dig into this at some point on a staging environment we can try to figure out if the error notice is being blocked or if there was truly some blank output. 🙂
Thanks!
Forum: Plugins
In reply to: [WooCommerce Stripe Payment Gateway] Card holder nameHi @alessiobrii,
That makes sense, and is definitely doable in WooCommerce core using either of the first two “Default to” options.
Either of those options will let a customer enter different billing and shipping details. My site is set to “Default to customer shipping address” and has this option here at checkout.
Forum: Themes and Templates
In reply to: [Storefront] Increase gallery thumb image sizeHi @ben72,
I think you’re referencing this here where the actual image size loaded is 300 x 300, but the theme maxes it out at 100 x 100.
Link to image: https://cld.wthms.co/3LQ3qyIt looks like some CSS sets the width to 100px, it’s minified though so we can’t tell exactly what file it comes from.
Link to image: https://cld.wthms.co/ecIjGBIt seems then that the theme by default is generating a 300px wide image, you can use a function to override this and set your own size. If you do set a new size, you’ll need to head to **WooCommerce > Status > Tools** and regenerate the thumbnails before you see the new sizes.
https://docs.woocommerce.com/document/image-sizes-theme-developers/#section-1
Forum: Themes and Templates
In reply to: [Storefront] Mobile menu different from desktop(elementor)Hi @honeylemon66,
I’m glad to see things are sorted now. I think, potentially, depending on your setting you had a menu set that would automatically add any new top level page to the menu. So when you published a top level page, not nested one, it would automatically be added to the menu.
Link to image: https://cld.wthms.co/bBk1OEThat could’ve been one possibility, but either way if you’re happy now with your menus we’re all happy.
Following up @webhk, looks like you also created your own thread for your Stripe issues. If so, thank you, we’ll keep working on your troubles directly in your own thread. 🙂
Hi @erguncift,
If things are still not working in WooCommerce, I would enable logging under WooCommerce > Settings > Payments and select Manage next to Stripe. Then at the bottom of those settings you’ll see a checkbox to enable Logging.

Image link: https://cld.wthms.co/20lTOrThen if any errors are logged you’ll find those under WooCommerce > Status > Logs tab. There will be a Stripe log for every day that logging is enabled.

Image link: https://cld.wthms.co/qK6BmL