Hi @suffa01,
Could you enable logging under WooCommerce > Settings > Payments and select Manage next to Square. Then at the bottom of those settings you’ll see a checkbox to enable Logging.
Link to image: https://cld.wthms.co/t7saqj
Then if any errors are logged you’ll find those under WooCommerce > Status > Logs tab. There will be a Square log for every day that logging is enabled. Pick the appropriate day to find that days logs.
Would you also please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
Thanks, this info will be helpful in troubleshooting your issues.
I had a look at the square logs and there is nothing out of the ordinary. Just the typical “refresh token” messages.
With further testing I found that if I disable multi-step checkout and set to a single page checkout then my site will work with square enabled.
Hi @suffa01,
Oh ok, good find. I’m not sure why Square itself would break the multi-step checkout and other payment methods would work. Would the plugin/theme you were using to create that have logging as well? Perhaps there would be a clue there.
The site uses oceanwp and elementor ill take a look if I can produce some other logs.
It’s weird that it started happening as there were no plugin or theme updates that were done on the day it decided to stop working. The only thing for certain is that when square is enabled you cant continue through the multi-step checkout.
Hi @suffa01,
Thanks for continuing to dig in. Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
### WordPress Environment ###
WordPress address (URL): https://led86.com.au
Site address (URL): https://led86.com.au
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My Custom Functions: by Space X-Chimp – 4.40
NotificationX: by WPDeveloper – 1.4.2
Ocean Extra: by OceanWP – 1.5.19
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ShortPixel Image Optimizer: by ShortPixel – 4.14.6
WC Password Strength Settings: by Daniel Santoro – 2.1.0 – Not tested with the active version of WooCommerce
WooCommerce Bulk Editor: by realmag777 – 1.0.5.1
WooCommerce Admin: by WooCommerce – 0.22.0
WooCommerce Cart Reports: by WooCommerce – 1.2.4 – Not tested with the active version of WooCommerce
WooCommerce Cost of Goods: by SkyVerge – 2.8.4 – Not tested with the active version of WooCommerce
WooCommerce Freshdesk: by Automattic – 1.1.17 – Not tested with the active version of WooCommerce
WooCommerce Stripe Gateway: by WooCommerce – 4.3.1
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WooCommerce Sequential Order Numbers: by SkyVerge – 1.9.2
WooCommerce Square: by WooCommerce – 2.0.7
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Wordfence Login Security: by Wordfence – 1.0.4
Wordfence Security: by Wordfence – 7.4.1
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YITH WooCommerce Brands Add-on Premium: by YITH – 1.3.5 – Not tested with the active version of WooCommerce
YITH WooCommerce Category Accordion Premium: by YITH – 1.0.25 – Not tested with the active version of WooCommerce
YITH WooCommerce Email Templates Premium: by YITH – 1.3.18 – Not tested with the active version of WooCommerce
YITH WooCommerce Order Tracking Premium: by YITH – 1.5.9 – Not tested with the active version of WooCommerce
YITH WooCommerce Review Reminder Premium: by YITH – 1.5.4 – Not tested with the active version of WooCommerce
YITH WooCommerce Save for Later Premium: by YITH – 1.0.16 – Not tested with the active version of WooCommerce
YITH WooCommerce Waiting List Premium: by YITH – 1.6.2 – Not tested with the active version of WooCommerce
YITH WooCommerce Wishlist Premium: by YITH – 2.2.12 – Not tested with the active version of WooCommerce
Zip - WooCommerce: by Zip – 2.1.4 – Not tested with the active version of WooCommerce
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### Settings ###
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### WC Pages ###
Shop base: #171 - /store
Cart: #1863 - /cart
Checkout: #1864 - /checkout
My account: #1865 - /my-account
Terms and conditions: #2461 - /sales-returns-and-refunds
### Theme ###
Name: OceanWP
Version: 1.7.3
Author URL: https://oceanwp.org/about-me/
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### Templates ###
Overrides: oceanwp/woocommerce/cart/mini-cart.php
oceanwp/woocommerce/content-single-product.php
/home/179421.cloudwaysapps.com/vyjfnkzzmf/public_html/wp-content/plugins/yith-woocommerce-email-templates-premium/templates/emails/woocommerce2.5/emails/email-footer.php
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/home/179421.cloudwaysapps.com/vyjfnkzzmf/public_html/wp-content/plugins/yith-woocommerce-email-templates-premium/templates/emails/woocommerce3.7/emails/email-order-details.php
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oceanwp/woocommerce/loop/loop-start.php
/home/179421.cloudwaysapps.com/vyjfnkzzmf/public_html/wp-content/plugins/yith-woocommerce-advanced-reviews-premium/templates/ywar-rating.php version 3.1.0 is out of date. The core version is 3.6.0
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### Square ###
Environment: Production
Tokenization Enabled: ✔
Debug Mode: Save to Log
### Action Scheduler ###
Complete: 1,344
Oldest: 2019-10-27 04:09:32 +0000
Newest: 2019-11-26 23:04:23 +0000
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Canceled: 58
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In-progress: 0
Oldest: –
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Oldest: –
Newest: –
Could be due to Autoptimize optimizing the JS, try if unticking the “also optimize cart/ checkout”-option fixes things?
Hi @suffa01,
Thanks for that system status, after looking at that and the site there seems to be some sort of JavaScript error/conflict happening here.
Link to image: https://cld.wthms.co/0R8DkK
Sometimes a delete/reinstall could help, but I think perhaps in this case something loading on the checkout page stop the DOM from loading the WC_Square_Payment_Form_Handler JavaScript. Which perhaps this is coming from a setting in the Auto Optimize plugin? I assume maybe it has a way to minify and/or combine JavaScript that could be causing issues?
I think its the Autooptimize pluging causing the issue. I’ve disabled it and can run multistep checkout again.
Thanks all.
Well, you could always keep AO active and simply untick the “also optimize cart/ checkout”-option 🙂
Ill give that a try, thanks 🙂
Plugin Support
con
(@conschneider)
Engineer
Ill give that a try, thanks 🙂
Let us know how it goes :).
Hi there,
We haven’t heard from you in a while so I’ll be marking this thread as resolved.
Feel free to open a new thread and link to this one if you have further questions though.
Have a wonderful day ahead!
