JoomSky
Forum Replies Created
-
Hi,
We note it, we will add time tracking time in export data in next versions.
Thanks,
Hi,
We note it, hopefully, it will be available in the next version 2.4.
Regards,
Hi,
You can create custom fields according to your requirement.
Admin > Help Desk > Tickets > Fields
Regards
Hi,
Please check the default page.
Admin > Help Desk > Configurations > General > Default page (this page must have any JS Help Desk shortcode).Regards,
Hi,
Please login with the newly registered user, it will be available in user list.
Regards,
Hi,
JS Help Desk all custom fields show in the same area.
Also addons fields are shown in the same location.Regards,
Forum: Plugins
In reply to: [JS Help Desk – AI-Powered Support & Ticketing System] Register formHi,
If you want to redirect on a custom URL when user clicks on Login, set in the configurations.
Admin > Help Desk > Configurations > Login redirect
You can disable captcha for registration in configurations.
Redirect for registration will be available soon.
Regards,
Hi,
Here are JS Help Desk videos
https://www.youtube.com/channel/UCTZ5RPtOzGcsRwRbOTjypmA/videosCustom fields are available for both (user and admin).
Private notes are available for admin and agents
Time tracking for store the time to answer the ticket.Regards,
Hi,
The system does not support REST Api.
Soon we will add it
Hi,
Check your plugin version
Also check the version at the plugin dashboard
Admin > Help Desk > DashboardForum: Plugins
In reply to: [JS Help Desk – AI-Powered Support & Ticketing System] Email SystemHi,
It is a paid addon for JS Help Desk to sending the emails.
If you want that email will generate a ticket or reply, you need Email Piping addon.
Hi,
Phone field does not part of the user profile.
Hi,
JS Help Desk sends ticket id to visitor/guest email address.
Help Desk also sends a link to reply to the ticket.Regards,
Help Desk teamForum: Plugins
In reply to: [JS Help Desk – AI-Powered Support & Ticketing System] PHP ErrorHi,
Problem is solved in latest version 2.3.1+
Hi,
Are you using the latest version?
If you are adding data in the old version, edit it and re-enter the field values, the problem will be solved.