JoomSky

Hi,

Try this

Edit
../wp-content/plugins/js-support-ticket/modules/reply/model.php

Find on line number 315
if($diff <= 7){

Replace with
if($diff <= 3){

Hi,

Open the JS Help Desk admin dashboard to execute the sql queries to update the database.

It will resolve the problem.

Hi,

Run this query in phpmyadmin.

Replace wp_ with your table prefix.

ALTER TABLE wp_js_ticket_departments CHANGE departmentname departmentname VARCHAR(255) CHARACTER SET utf8 COLLATE utf8_general_ci NULL DEFAULT NULL;

Hi,

Please give some more information/details.

Hi,

Please check the configurations to allow how many open tickets to users.
Admin > Help Desk > Configurations > Max Open Tickets

Fix for bugs (these bugs will be fixed in 2.4.2)

Edit
../wp-content/plugins/js-support-ticket/modules/ticket/model.php

Find (line number 2572)
$curdate = date(‘Y-m-d H:i:s’);

Replace with
$curdate = date_i18n(‘Y-m-d H:i:s’);

Edit
../wp-content/plugins/js-support-ticket/modules/reply/model.php

Find (line number 305)
$curdate = date(‘Y-m-d H:i:s’);

Replace with
$curdate = date_i18n(‘Y-m-d H:i:s’);

Hi,

If you are using any cache plugin, disable for testing.

Do you try on other browsers?

If the same behaviour, it means the cache plugin make the problem.

Hi,

System supports $ in the ticket field title.
Can you please send more details?

Regards,