Support » Plugin: JS Help Desk - Best Help Desk & Support Plugin » Browser caching issue

  • Hi,

    We have an issue with the help desk on our website.

    After a user or admin submits a reply to a ticket, the page does not display the latest reply (after clicking post reply). We have to ask users to force refresh (ctrl+shift+F5) to make the browser retrieve the page again.

    Do you know of a solution for this?
    Many thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter dwright21



    Plugin Author JoomSky



    If you are using any cache plugin, disable for testing.

    Do you try on other browsers?

    If the same behaviour, it means the cache plugin make the problem.

    Thread Starter dwright21



    We have no cache plugins enabled.

    It appears to work in Chrome. The issue is in FireFox.

Viewing 3 replies - 1 through 3 (of 3 total)
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