Support » Plugin: JS Help Desk - Best Help Desk & Support Plugin » Browser caching issue

  • Hi,

    We have an issue with the help desk on our website.

    After a user or admin submits a reply to a ticket, the page does not display the latest reply (after clicking post reply). We have to ask users to force refresh (ctrl+shift+F5) to make the browser retrieve the page again.

    Do you know of a solution for this?
    Many thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter dwright21

    (@dwright21)

    Hello?

    Plugin Author JoomSky

    (@rabilal)

    Hi,

    If you are using any cache plugin, disable for testing.

    Do you try on other browsers?

    If the same behaviour, it means the cache plugin make the problem.

    Thread Starter dwright21

    (@dwright21)

    Hi,

    We have no cache plugins enabled.

    It appears to work in Chrome. The issue is in FireFox.

Viewing 3 replies - 1 through 3 (of 3 total)
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