Matheus Martins

Hi, @keithacarlson.

Glad you reached out.

It depends. The fix will be the same if your issue is the same. However, we need to see the error to make sure the issue is the same.

The “There has been a critical error on your website” message is a WordPress system-generated error message that means something has caused a PHP fatal error. Whenever you see that message, it means that a more detailed error log has been sent to the main admin email address (which you can configure at Settings > General in the main WordPress settings).

Pass along any error messages you are getting, and we’ll be able to help.
See https://wordpress.org/support/article/debugging-in-wordpress/

Thanks!

Hi, @mazze5.

I’m glad you reached out.

The country field was designed to contain all the countries, and if the user types a letter, it will scroll down until the first country with that letter. However, we do not have a search functionality or a way to customize the country list.

Although we do not have this feature out of the box, it would be exciting and valuable to understand how it would work for you and improve your workflow, so the product development team has some insights into how it would behave.

Also, is there any workaround that you are using? It would be good to hear from you about that too, and what this feature would allow you to do. All ideas are appreciated, and I’m happy to share your insights with the product development team so that they can discuss the feasibility of this feature.

I hope this clarifies, and I look forward to hearing back from you!

Hi there.

It’s been a while since we’ve heard back, and I know troubleshooting needs a little extra time. I’m marking this as resolved for now, but if you still have questions, you can send them along right here, and I’ll be happy to hop back in.

Have a great day!

Hi, @scrimie.

Glad you reached out.

Before we go ahead, I would like to tell you a piece of important information: unless the CSV is impeccable, GiveWP won’t import it.

I encourage you to export a sample file you can find under donations > tools > import > import donations and then fill the CSV with the information you need, and only after that, you export this new CSV file and import it to GiveWP:

When GiveWP tries to import those donations, it also verifies the kind of data that you are passing. So make sure everything is tidy and ordered properly.

Also, do not import anything that has an ID – form ID, user ID, any information related to an ID.

Now, about you buying our products from a third-party, we do not sell it through third-party services. What you are likely paying for is a nulled version of our add-ons.

We wrote an article to explain why this is unsafe. You can read it here: https://givewp.com/nulled/.

Feel free to reach out to us if you have any further inquiries or require additional assistance. We’re always happy to help!

Hi, @cffsevents.

I saw you submitted a ticket via priority support. Our team will reach out to you there.

Thanks for using GiveWP! Have a great day.

Hi, @mardermolchii.

Glad you reached out.

1 – Name tag

Correct, that’s the expected behavior right now. For v2 forms (legacy, classic and multi-step forms), the {name} tag represents the donor’s name for salutation purposes—either first name only or prefix and last name if provided. And the {fullname} tag represents the donor’s full name, first and last. That’s how it was designed to work.

2 – GiveWP usually uses your browser language and sends it to the payment gateway. I created a feature request to force a specific locale here: https://feedback.givewp.com/feature-requests/p/force-specific-locale-for-paypal-donations.

We are actively tracking user feedback to understand further the needs you all have. You can use the link to check in for updates or to provide additional details of your own. I would encourage you to comment on that post about the impact this would have on your organization. Information like that is always helpful for our teams to see. I’ve also linked your ticket internally, so if this feature request is developed, we can reach out to update you.

Give the post above a look, and let me know if there are any additional details you would like me to add. I want to ensure your need is as accurately reflected as possible, and I’m happy to include an internal note to our teams with any specific information you would like them to have.

While we work on it, feel free to message us if you have further questions or need any additional assistance!

Hi, @beycanpress.

Glad you reached out.

When your doubt is related to custom development and not support itself, we’ve got a spot where you can ask this question directly to our development team, but the question will need to be more fleshed out there than it is here. I’d recommend passing along the exact code snippet you are attempting to use and what results from that snippet. The more focused the question is, the more likely our development team will be able to step away from their busy schedules to help with this sort of custom code.

You can reach out to them here: https://github.com/impress-org/givewp/discussions.

Thanks for using GiveWP! Have a great day.

Hi, @stefanr.

I’m glad you found the answer for your question. Should you have other issues, fell free to ping us.

Thanks for using GiveWP! Have a great day.