Matheus Martins
Forum Replies Created
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Forum: Plugins
In reply to: [GiveWP - Donation Plugin and Fundraising Platform] PHP Fatal ErrorHi there.
It’s been a while since we’ve heard back, and I know troubleshooting needs a little extra time. I’m marking this as resolved for now, but if you still have questions, you can send them along right here, and I’ll be happy to hop back in.
Have a great day!
Hi, @pid1984.
I’ll mark this ticket as resolved for now, but if you have further issues, you can always reopen it.
Thanks for using GiveWP! Have a great day.
Hi folks!
GiveWP has released version 3.5.1 of the core plugin. It fixes the issue of PayPal Donations not being able to connect.
The issue was that PayPal had changed something on their end and not notified anyone of this. After collaborating with PayPal Engineers, GiveWP and PayPal found the issue and the fix.
Before taking any steps for troubleshooting or updating, I highly recommend taking a good backup of the site you can confidently restore from. Having a backup of your site is essential to a solid workflow, and will allow you to restore to a previous version of the site if you run into any issues. You can read more about our top recommendations for taking a backup here: https://givewp.com/backup-for-faster-troubleshooting/
Then, update GiveWP to version 3.5.1 and connect to PayPal. On some servers/hosts you might have to clear all the cache in both plugins and in your hosting account.
Let us know if you have any issues and we’ll assist you. Have a good day!
Forum: Plugins
In reply to: [GiveWP - Donation Plugin and Fundraising Platform] PHP Fatal ErrorHi, @hubbardfam.
Glad you reached out.
php_uname() returns a description of the operating system PHP is running on. This is the same string you see at the very top of the phpinfo() output. For the name of just the operating system, consider using the
PHP_OSconstant, but keep in mind this constant will contain the operating system PHP was built on.On some older UNIX platforms, it may not be able to determine the current OS information, in which case it will revert to displaying the OS PHP was built on. This will only happen if your uname() library call either doesn’t exist or doesn’t work.
In this case, can you confirm with your host that this function is enabled on your site? If it isn’t active, there are chances that it will break the website.
Looking forward to helping you get to the bottom of this!
Hi, @myselfmani.
Glad you reached out.
In this case, you need to specify the date and time, like this:
- May 11, 2019 11:21 AM
- May 11, 2019 12:21 AM
Using different times will result in different donations:
Feel free to reach out to us if you have any further inquiries or require additional assistance. We’re always happy to help!
Hi, @rvmclaughlin.
Glad you reached out.
We’ve seen similar issues on different sites but we could never replicate this issue elsewhere. We’d love to dig deeper to find out what is wrong.
Can you reach out to us via our contact form at https://givewp.com/contact-us/? Use the option that says “I am responding to a request to contact you.” Provide the link to this thread as context, your system info, etc. and we will happily help you.
I’m marking it as resolved here, and when a fix is provided, I’ll update this post.
Forum: Plugins
In reply to: [GiveWP - Donation Plugin and Fundraising Platform] Users and rolesHi, @mrprainx.
Glad to talk to you again!
Indeed, there are certain capabilities that we need to tweak a bit to make it work. For example, I don’t think we have a capability that allows the user to see the donation/donor and not change it.
However, if you can list some capabilities here, I’ll be happy to pass them on to the development team. 😊
Also, is there any workaround that you are using? It would be good to hear from you about that too, and what this feature would allow you to do. All ideas are appreciated, and I’m happy to share your insights with the product development team so that they can discuss the feasibility of this feature.
I hope it clarifies, and looking forward to hearing back from you!
Forum: Plugins
In reply to: [GiveWP - Donation Plugin and Fundraising Platform] Marche pas avec AMPHi, @jefstys.
Glad you reached out.
I believe the issue here relates to how AMP works. What some AMP tools do is to store a version of the webpage and present it to the user. However, it would not work on pages containing a GiveWP form because we need to load certain scripts is a specific order for it to work. And when you use AMP, it breaks the scripts.
Putting myself in your shoes, I would either deactivate the AMP functionality, or I would disable it on the pages that contain a form at least.
I do apologize for my slow turnaround on this one.
Looking forward to helping you get to the bottom of this!
Hi, @dunoss.
Glad you reached out.
Warning messages like this display when your site has “Debug Mode” turned on. Debug mode is a method for developers to use to find issues in their code and compatibility problems with different versions of PHP (the server language WordPress uses). Debug mode is usually only used on development sites or non-live sites.
In your case, this warning message indicates that a specific class is deprecated.
In the meantime while we get the problem resolved, here’s how you can hide those warnings: in your wp-config.php file (which you can get to via SFTP or through your web host’s file manager) look for a line like this:
define(‘WP_DEBUG’, true);
Replace it with the following lines:
define(‘WP_DEBUG’, true);
define(‘WP_DEBUG_LOG’, true);
define(‘WP_DEBUG_DISPLAY’, false);
@ini_set(‘display_errors’, 0);Again, this method is normally only used for development, not on live sites.
If you need assistance with that, your web host should be able to help. Also, there is some official documentation on that: https://codex.wordpress.org/WP_DEBUG
Feel free to reach out to us if you have any further inquiries or require additional assistance. We’re always happy to help!
Hi there.
Glad you reached out.
It looks like a permission and a database issue. We would like to dig deeper to understand what is happening. Can you reach out to us via our contact form at https://givewp.com/contact-us/? Use the option that says “I am responding to a request to contact you.” Provide the link to this thread as context, your system info, etc. and we will happily help you.
I’m marking it as resolved here, and when a fix is provided, I’ll update this post.
Looking forward to helping you get to the bottom of this!
Hi, @yousefem.
Glad you reached out.
When I check the logs you shared, it seems like your card was declined: Details: Your card was declined.
And for the statement descriptor, you need to edit it and add a small piece of text describing your business. You can do it under donations > settings > payment gateways > Stripe:
Can you test it and let me know how it goes? Looking forward to helping you get to the bottom of this!
Hi, @ferylee.
Thanks for your insights. Currently, we are unable to provide customizations like this. However, our friends at Codeable.io (https://go.givewp.com/codeable) are WP Experts and can certainly help you with that.
Thanks for using GiveWP! Have a great day.
Forum: Plugins
In reply to: [GiveWP - Donation Plugin and Fundraising Platform] field width and font sizeHi
Glad you reached out.
I accessed your site and the amount field and I could place a large number on it. Am I missing something here?
Your success with online donations is our number one priority. Looking forward to helping you get to the bottom of this! Hi, @mballew.
Glad you reached out. I can clarify here.
The GiveWP plugin is designed in a way that we cannot redirect donors to specific confirmation pages depending on how much they donated.
Although we do not have this feature out of the box, it would be exciting and valuable to understand how it would work for you and improve your workflow, so the product development team has some insights into how it would behave.
Also, is there any workaround that you are using? It would be good to hear from you about that too, and what this feature would allow you to do. All ideas are appreciated, and I’m happy to share your insights with the product development team so that they can discuss the feasibility of this feature.
I hope it clarifies, and looking forward to hearing back from you!
Hi, @clemenswp.
Glad you reached out.
1 – Can different users create their own projects at GiveWP to present and offer them for donations? Or what plugin do I have to combine with GiveWP to do so?
Out-of-the-box, users cannot create campaigns using GiveWP, only the administrators.
However, if you use some third-party plugins and some custom code, it’s doable.
We put a resource explaining how to do it here: https://givewp.com/create-a-peer-to-peer-fundraising-campaign-with-givewp/.
Bear in mind that we cannot support custom code, just give some pointers.
2 – How can I configure or what plugin do I have to use that donations can be done and only be done with a special crypto?
We have an add-on for BitPay that allows you to accept donations in multiple crypto currencies. I doubt it that they will allow you to receive donation in one crypto only.
You can learn more about it here: https://givewp.com/addons/bitpay-donations/.
3 – Can users rate the projects or what plugin can integrate this feature at GiveWP?
Are you looking for a way to enable ratings for your campaigns? For example, you have three forms, each one for one campaign, and you want your users to rate/vote for it. Did I understand it correctly? If I did, it’s not possible right now.
Although we do not have this feature out of the box, it would be exciting and valuable to understand how it would work for you and improve your workflow, so the product development team has some insights into how it would behave.
Also, is there any workaround that you are using? It would be good to hear from you about that too, and what this feature would allow you to do. All ideas are appreciated, and I’m happy to share your insights with the product development team so that they can discuss the feasibility of this feature.
I hope it clarifies, and looking forward to hearing back from you!