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  • Plugin Support Matheus Martins

    (@matheusfd)

    Hi, @keithacarlson.

    Glad you reached out.

    It depends. The fix will be the same if your issue is the same. However, we need to see the error to make sure the issue is the same.

    The “There has been a critical error on your website” message is a WordPress system-generated error message that means something has caused a PHP fatal error. Whenever you see that message, it means that a more detailed error log has been sent to the main admin email address (which you can configure at Settings > General in the main WordPress settings).

    Pass along any error messages you are getting, and we’ll be able to help.
    See https://wordpress.org/support/article/debugging-in-wordpress/

    Thanks!

    Plugin Support Matheus Martins

    (@matheusfd)

    Hi there.

    It’s been a while since we’ve heard back, and I know troubleshooting needs a little extra time. I’m marking this as resolved for now, but if you still have questions, you can send them along right here, and I’ll be happy to hop back in.

    Have a great day!

Viewing 2 replies - 1 through 2 (of 2 total)

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