Matheus Martins
Forum Replies Created
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Forum: Plugins
In reply to: [GiveWP - Donation Plugin and Fundraising Platform] Test Mode is backwards?Hi, @edicodesign.
I’m glad you reached out.
I accessed your site today and noticed that the Test Mode is disabled, so you are ready to receive donations. Is everything correct now? If you still need help with it, let me know.
About the default account, if you use Stripe, Stripe fees will be applied. If you use PayPal, the donation will be sent to PayPal. The payment gateways are not related to each other.
Feel free to reach out to us if you have any further inquiries or require additional assistance. We’re always happy to help!
Hi, @zwanzon.
Glad you reached out. I can clarify here.
The GiveWP does not have a template tag for phone numbers because we do not collect them during the donation process. The mandatory fields for a donation are name, email and a positive donation amount.
If you’d like to have a phone number on your form, you can use our Form Field Manager add-on to collect multiple custom fields and add them to your email template. You can learn more about it here: https://givewp.com/documentation/add-ons/form-field-manager/.
Feel free to reach out to us if you have any further inquiries or require additional assistance. We’re always happy to help!
Forum: Plugins
In reply to: [GiveWP - Donation Plugin and Fundraising Platform] GiveWP – Fatal ErrorHi, @ganddser.
I’m glad you reached out. I can certainly help you.
Typically, this error means some broken code is causing your site to crash. It is a WordPress system-generated message that means something has caused a PHP fatal error. Whenever you see that message, a more detailed error log has been sent to the main admin email address (which you can configure at Settings > General in the main WordPress settings).
Check that email, and then pass along any error messages you are receiving so we can help. Every time you see that error, it sends another email. If you need to, you can trigger a new email to be able to see the error message again.
If you don’t see that error in your email (WordPress emails are notoriously unreliable that way), you’ll need to ask your host for the error logs. They will be able to send you a complete record of the errors on your site. Once they provide you with this file, send it to us, and we will be able to identify the issue and move towards a resolution for you.
Also, please send along your System Info.Navigate to Donations –> Tools –> System Info (tab) and click the button to “Get System Report” and copy/paste that in your reply here. That will give me some more context to be able to help.
Your success with online donations is our number one priority. Looking forward to helping you get to the bottom of this!
- This reply was modified 1 year, 9 months ago by Matheus Martins.
Hi, @wwsdesign.
I’m glad you reached out. I can certainly help you.
Indeed, there was an issue within GiveWP that was displaying the wrong totals for your forms – it was including pending, failed and abandoned donations. We rectified this issue in our latest update.
You need to update GiveWP and its add-ons to the latest version. In this case, you can click on Plugins > Installed Plugins and click to update your plugins. If you do not see an update for it, it’s just the cache. You can navigate to Dashboard > Updates and click on Check Again. It will check for the updates and clear the cache and you’ll be able to update the plugin.
Before taking any steps for troubleshooting or updating, I highly recommend taking a good backup of the site you can confidently restore from. Having a backup of your site is essential to a solid workflow, and will allow you to restore to a previous version of the site if you run into any issues. You can read more about our top recommendations for taking a backup here: https://givewp.com/backup-for-faster-troubleshooting/.
After that, make sure you recalculate the stats. When it’s time to refresh the totals for your forms, just head over to the ‘Donations’ section, then click on ‘Tools,’ followed by ‘Data,’ and finally, select ‘Recount Stats.’ Once you’re there, you’ll find a variety of options to recalculate the data on your site. If I were in your position, I’d go ahead and run all of them.
Feel free to reach out to us if you have any further inquiries or require additional assistance. We’re always happy to help!
Forum: Plugins
In reply to: [GiveWP - Donation Plugin and Fundraising Platform] Email Not SendingHi, @talroc.
I’m glad you reached out.
Email troubles are often hard to diagnose, so we wrote this article to try and help:
https://givewp.com/documentation/core/settings/emails/troubleshooting-common-email-problems/The short version is that you need to confirm WordPress is sending them, and then figure out why they aren’t being delivered.
Most of our users who walk through those steps are able to resolve email issues.
I’d recommend following all the steps there to see if it resolves things. If those steps don’t help, I’m more than happy to hop back in and try to diagnose things with you.
Hi, @userc479.
As the add-on is a premium feature, we’re unable to provide support here. However, you can reach out to our dedicated support team via https://givewp.com/priority-support/, and they will be more than happy to assist you.
We’re looking forward to helping you get to the bottom of this issue!
Hi, Alberto.
I’ve spent some time trying to figure out why reordering forms were not working, and now, using the latest version of GiveWP alongside the latest version of the Intuitive Custom Post Order plugin, it’s working for me. I’m not sure if it was a temporary glitch or something else, but it is now working.
I believe I can provide better support for users like you. Unfortunately, I overlooked your ticket and didn’t act as quickly as I had hoped. I will reach out to you through Priority Support to investigate what is happening on your site.
Looking forward to helping you get to the bottom of this!
Hi, @nauran81.
I’m so glad we were able to help you sort out the issues you had. Should you have other issues in the future, feel free to message us. We will be happy to help.
Thanks for using GiveWP! Have a great day.
Forum: Reviews
In reply to: [GiveWP - Donation Plugin and Fundraising Platform] Plugin muy completo¡Hola, @katia97!
Gracias por tomarse el tiempo de revisar nuestro plugin. ¡Lo apreciamos!
Que tengas un buen día.
Hi, @lena2009.
I’m glad to read you review. Should you have other issues, feel free to message our team, we will be happy to help.
Thanks for using GiveWP! Have a great day.
Forum: Reviews
In reply to: [GiveWP - Donation Plugin and Fundraising Platform] Very good support!Hi, @taxick.
I’m glad you were able to fix the database upgrade with our help.
Thanks for using GiveWP! Have a great day.
Hi, @cargo2casa.
Thanks for the kind words. Should you have further issues, our team will be happy to help!
Forum: Reviews
In reply to: [GiveWP - Donation Plugin and Fundraising Platform] Very quickly response!Hi, @smot83.
It was our pleasure to assist you with the database update. If you come across any other issues, don’t hesitate to contact us. We’re excited to help and look forward to hearing from you!
Forum: Reviews
In reply to: [GiveWP - Donation Plugin and Fundraising Platform] Amazing Support!Hi, @rsmithgs.
Alex is definitely an asset to our team, and we are happy to see that he could help you achieve the results you were looking for.
Should you need further help, do not hesitate to contact us because we will be happy to help.
Thanks for using GiveWP! Have a great day.
Hey, @shdstudio.
Yay! We love to read these reviews. Thank you for taking the time to write it, we really appreciate it.
Have a great day! 🙂