Matheus Martins

Hi, @erawatech.

Thank you for you kind words. Should you need our assistance, feel free to message us and we will happily help you.

Have a great day! 🙂

Hi, @clbdc.

We appreciate you taking the time to write this review. It really makes our day!

Thanks for using GiveWP! Have a great day.

Hey, @monica9090.

I know it took us a long time to get back to you here, but I just wanted to share that we are glad you are happy with our product and service. Your success with online donations is our number one priority – and we mean it!

Should you need further assistance, drop us a message and we’ll be happy and eager to help!

Hi, @jb510.

I’m glad you reached out.

We released a fix for GiveWP that fixes the differences you are seeing in your goals. Can you update GiveWP and any related add-ons and let me know how it goes?

Before taking any steps for troubleshooting or updating, I highly recommend taking a good backup of the site you can confidently restore from. Having a backup of your site is essential to a solid workflow, and will allow you to restore to a previous version of the site if you run into any issues. You can read more about our top recommendations for taking a backup here: https://givewp.com/backup-for-faster-troubleshooting/.

Feel free to reach out to us if you have any further inquiries or require additional assistance. We’re always happy to help!

Hi, @francistufaro1992.

I’m glad you reached out.

Currently, we lack a way to add a filter to the form grid the way you are looking for.

Although we do not have this feature out of the box, it would be exciting and valuable to understand how it would work for you and improve your workflow, so the product development team has some insights into how it would behave.

Also, is there any workaround that you are using? It would be good to hear from you about that too, and what this feature would allow you to do. All ideas are appreciated, and I’m happy to share your insights with the product development team so that they can discuss the feasibility of this feature.

I hope this clarifies, and I look forward to hearing back from you!

HI, @bssa.

I’m glad you reached out.

As the add-on is a premium feature, we’re unable to provide support here. However, you can reach out to our dedicated support team via https://givewp.com/priority-support/, and they will be more than happy to assist you.

We’re looking forward to helping you get to the bottom of this issue!

Hi, @lilgee34.

I’m glad you reached out.

I know you said you already cleared cache and also deactivated some cache plugins, but this error still smells like caching.

The fix here is a bit technical, so I’ll include as much detail as possible, but you may need to reach out to your web developer or web support person to implement these recommendations.

We put together this deep dive into what caching is and how it can cause problems: https://givewp.com/documentation/resources/caching/

Caching works well for speeding up sites, but when a saved copy of the site has sensitive information (like donor info), it’s essential that GiveWP not share that with the next visitor. If GiveWP is not convinced that the browser requesting the data is correct, it defaults to not showing the data.

Caching is handled differently on various sites and web hosts. This could mean a caching plugin, or caching could be in a security solution. Hosting providers also have settings for server-level caching settings, and they can help make adjustments for you there. Most caching solutions have a setting or section for excluding specific URLs or parts of URLs (called “slugs”) from caching. At the very least, you should exclude the following slugs from caching:

/donations/
/donation-confirmation/
/donor-dashboard/*
any page with a donation form on it

Also, the following query strings (if your caching solution has a setting for them):

give-embed=donor-dashboard
giveDonationFormInIframe=1
give-listener=paypal-commerce
give-listener=ipn
give-listener=stripe

Your host or the caching plugin/solution can help with that. Some may require a “wildcard” like /donations/* to capture all subdirectories under the /donations/ folder.

Some folks prefer to customize the URLs to their site pages, so you may find that your URLs don’t have the slugs mentioned above, even though they contain the same content. In such cases, we recommend whitelisting the page, not just the slug; that way, the pages with those essential pieces of information are still excluded from caching. This is especially important for URLs of pages with donation forms on them.

One helpful tip: Check in with your hosting provider. Most hosts have caching at the server level, and they will be able to adjust this for you. You can also temporarily disable caching on the site to confirm that the uncached site isn’t showing the problem.

Many security solutions also include caching options, so be sure to give those settings a look.

While fine-tuning the cache falls outside the scope of the support we can provide, your success with online donations is our number one priority, and we’re happy to provide any tips.

This was quite a bit of information to share. If you have any questions about this, let me know. I’m happy to help.

Hi, @stagueve.

I’m glad you reached out.

The multi-step donation form and the donor dashboard load in an iframe, to make them more resistant to changes made in the theme’s CSS. That’s helpful for avoiding theme conflicts, but makes customizing the style of them a bit more difficult. There are two PHP code snippets in our Snippet library that will help with that process.

The first is for small changes, and adds some style inline to the donor dashboard or the multi-step donation form: https://github.com/impress-org/givewp-snippet-library/blob/master/form-customizations/css-customizations/style-givewp-iframes.php

On that one, you modify lines 16-26 with your own CSS.

The other is for enqueueing your own CSS completely via a custom stylesheet: https://github.com/impress-org/givewp-snippet-library/blob/master/form-customizations/css-customizations/enqueue-style-for-givewp-iframes.php

If you need assistance implementing custom PHP code on your website we have this guide:
https://givewp.com/documentation/resources/adding-custom-functions-to-your-wordpress-website/

Please note that this code snippet is provided as an example of how you can extend GiveWP with code. It’s up to you to implement and customize to your liking. We cannot provide support for custom code on your website, only the code that we create and distribute.

Feel free to reach out to us if you have any further inquiries or require additional assistance. We’re always happy to help!