Matheus Martins

Hi, @demo7up.

I’m glad you reached out.

There are two nuances here:

1: Venmo is for USA-based users only

Only donor in the USA will be able to see and use the Venmo option.

2: PayPal decides what options to display

PayPal dynamically loads payment methods based on various factors such as donor location, browser, and device, which is critical to ensuring a seamless payment experience. While it’s true that PayPal makes these decisions after careful analysis, unfortunately, it’s beyond our control to manipulate these settings directly. So, if it does not display some options on your site, it could be due to donors’ setup or even your account.

Feel free to reach out to us if you have any further inquiries or require additional assistance. We’re always happy to help!

Hi, @aussierider.

​Glad you reached out. I can clarify here.

You can opt in or out for the Events Beta in GiveWP settings:

1. Navigate to Donations > Settings in the admin dashboard.
2. In the General tab, locate the Beta Features sub-tab.
3. In the Beta Features page, set Event Tickets to Enabled.

You can learn more about it here: https://givewp.com/documentation/core/givewp-events/#opting-out-of-the-beta.

Feel free to reach out to us if you have any further inquiries or require additional assistance. We’re always happy to help!

Hi, @btgreen.

I’m glad you reached out. I can certainly help you.

This is happening because you are using the Siteground Optimizer plugin either to cache or optimize scipts.

When it comes to GiveWP, we really want to make sure your experience is as smooth as possible, so we advise against minifying, optimizing, or merging GiveWP’s scripts. These scripts play a crucial role in processing donations, and they need to load in a specific order to ensure all the necessary information gets sent to the payment gateway without any hiccups.

Unfortunately, if you go ahead and optimize, minify, or merge these scripts, it could potentially lead to some issues with GiveWP and even cause disruptions in the donation process or form malfunctions.

In this particular situation, we genuinely discourage any attempts to minify, optimize, or merge the code.

Please double-check and make sure that this optimization tool isn’t causing any conflicts with GiveWP. It’s all about ensuring your donation system runs smoothly! 😊

Also, you need to make sure nothing related to GiveWP is cached.

The fix here is a bit technical, so I’ll include as much detail as possible, but you may need to reach out to your web developer or web support person to implement these recommendations.

If you’re unfamiliar with caching, it saves server resources by storing copies of a page, resource, query, or site so that the next visitor’s visit doesn’t trigger a call to the server at all; they get the saved copy. Instead of the site needing to recreate the page from scratch, it sends a copy, allowing it to load faster.

We put together this deep dive into what caching is and how it can cause problems: https://givewp.com/documentation/resources/caching/

Caching works well for speeding up sites, but when a saved copy of the site has sensitive information (like donor info), it’s essential that GiveWP not share that with the next visitor. If GiveWP is not convinced that the browser requesting the data is correct, it defaults to not showing the data.

Caching is handled differently on various sites and web hosts. This could mean a caching plugin, or caching could be in a security solution. Hosting providers also have settings for server-level caching settings, and they can help make adjustments for you there. Most caching solutions have a setting or section for excluding specific URLs or parts of URLs (called “slugs”) from caching. At the very least, you should exclude the following slugs from caching:

/donations/
/donation-confirmation/
/donor-dashboard/*
any page with a donation form on it

Also, the following query strings (if your caching solution has a setting for them):

give-embed=donor-dashboard
giveDonationFormInIframe=1
give-listener=paypal-commerce
give-listener=ipn
give-listener=stripe

Your host or the caching plugin/solution can help with that. Some may require a “wildcard” like /donations/* to capture all subdirectories under the /donations/ folder.

Some folks prefer to customize the URLs to their site pages, so you may find that your URLs don’t have the slugs mentioned above, even though they contain the same content. In such cases, we recommend whitelisting the page, not just the slug; that way, the pages with those essential pieces of information are still excluded from caching. This is especially important for URLs of pages with donation forms on them.

One helpful tip: Check in with your hosting provider. Most hosts have caching at the server level, and they will be able to adjust this for you. You can also temporarily disable caching on the site to confirm that the uncached site isn’t showing the problem.

Many security solutions also include caching options, so be sure to give those settings a look.

While fine-tuning the cache falls outside the scope of the support we can provide, your success with online donations is our number one priority, and we’re happy to provide any tips.

This was quite a bit of information to share. If you have any questions about this, let me know. I’m happy to help.

Hi there.

It’s been a while since we’ve heard back, and I know troubleshooting needs a little extra time. I’m marking this as resolved for now, but if you still have questions, you can send them along right here, and I’ll be happy to hop back in.

Have a great day!

Hi, @joshmv.

I’m glad you reached out. I can certainly help you.

We do not have a way to include events data in our emails right now.

Although we do not have this feature out of the box, it would be exciting and valuable to understand how it would work for you and improve your workflow, so the product development team has some insights into how it would behave.

Also, is there any workaround that you are using? It would be good to hear from you about that too, and what this feature would allow you to do. All ideas are appreciated, and I’m happy to share your insights with the product development team so that they can discuss the feasibility of this feature.

I hope this clarifies, and I look forward to hearing back from you!

Hi, @lavadesign.

I’m glad you reached out. I can certainly help you.

Using GiveWP and our Form Field Manager add-on, you can create multiple custom fields, including checkboxes with links. For example, you can create a paragraph block explaining why the checkbox is there and then a checkbox for acceptance.

You can learn more about the For Field Manager add-on here: https://givewp.com/documentation/add-ons/form-field-manager/. If you decide it’s a nice purchase for your project, you can see our available plans here: https://givewp.com/pricing/.

On the other hand, if you have some coding knowledge, you can use the built-in Fields API to create custom fields. We explain its usage here: https://givewp.com/documentation/developers/how-to-create-custom-form-fields/#adding-the-field.

If you need assistance implementing custom PHP code on your website we have this guide: https://givewp.com/documentation/resources/adding-custom-functions-to-your-wordpress-website/.

Please note that this code snippet is provided as an example of how you can extend GiveWP with code. It’s up to you to implement and customize to your liking. We cannot provide support for custom code on your website, only the code that we create and distribute. 

Feel free to reach out to us if you have any further inquiries or require additional assistance. We’re always happy to help!

Hi, @deepankshu.

I’m glad you reached out.

The GiveWP plugin is designed with security in mind, allowing only administrators to reassign authors for donation forms. Since this feature is restricted to admin-level users, you won’t be able to change the author to a user who does not have admin privileges.

Although we do not have this feature out of the box, it would be exciting and valuable to understand how it would work for you and improve your workflow, so the product development team has some insights into how it would behave.

Also, is there any workaround that you are using? It would be good to hear from you about that too, and what this feature would allow you to do. All ideas are appreciated, and I’m happy to share your insights with the product development team so that they can discuss the feasibility of this feature.

I hope this clarifies, and I look forward to hearing back from you!

Hi, @niron.

I’m glad to hear that you were able to rectify the issue.

Should you need further help, we’ll be happy to help.

Have a great day! 🙂