Matheus Martins

Hi, @sharvsupport.

I saw you were able to fix it, right? I do apologize for my slow turnaround on this one.

Feel free to reach out to us if you have any further inquiries or require additional assistance. We’re always happy to help!

Hi, @demo7up.

We will follow up with you via Priority Support since you use the recurring donations add-on.

Looking forward to helping you get to the bottom of this!

Hi, @demo7up.

I saw you are using the recurring donations add-on on a different ticket you raised. If you are a GiveWP customer, please reach out via https://givewp.com/priority-support. Otherwise, we’d love to take a closer look at this. Please reach out to us at https://givewp.com/contact-us/ and select “I’m responding to a request to contact you” in the Subject of your inquiry field. Be sure to reference this ticket so our team can investigate the issue thoroughly.

Looking forward to helping you get to the bottom of this!

Hi, @wirewendy.

We’d love to take a closer look at this. Please reach out to us at https://givewp.com/contact-us/ and select “I’m responding to a request to contact you” in the Subject of your inquiry field. Be sure to reference this ticket so our team can investigate the issue thoroughly.

Looking forward to helping you get to the bottom of this!

Hi, @cseevinck.

I’m glad you reached out. I can certainly help you.

Our developers have looked into this, and they have provided a snippet that will resolve this issue:

add_action('wp', function (){

	add_action('wp_print_footer_scripts', function () {

		$isGiveFormBuilderPreviewMode = isset($_GET['givewp-route']) && 'donation-form-view-preview' === $_GET['givewp-route'];

		if ( ! $isGiveFormBuilderPreviewMode) {

			return;

		}

		wp_dequeue_script('aioseo/js/src/vue/standalone/seo-preview/main.js');

		wp_deregister_script('aioseo/js/src/vue/standalone/seo-preview/main.js');

		wp_dequeue_script('aioseo/js/src/vue/standalone/app/main.js');

		wp_deregister_script('aioseo/js/src/vue/standalone/app/main.js');

	}, 9);

}, 999);

Before taking any further steps I highly recommend taking a good backup of the site you can confidently restore from. Having a backup of your site is essential to a solid workflow, and will allow you to restore to a previous version of the site if you run into any issues. You can read more about our top recommendations for taking a backup here: https://givewp.com/backup-for-faster-troubleshooting/.

If you need assistance implementing custom PHP code on your website we have this guide:

https://givewp.com/documentation/resources/adding-custom-functions-to-your-wordpress-website/

Please note that this code snippet is provided as an example of how you can extend GiveWP with code. It’s up to you to implement and customize to your liking. We cannot provide support for custom code on your website, only the code that we create and distribute.

We will continue searching for a more permanent solution, but this snippet will enable you to use GiveWP’s Visual Donation Form Builder while All in One SEO is enabled in the meantime.

Hi, @jon74.

That could be, yes. Can you check if it happens if you use GiveWP on your main domain?

Looking forward to helping you get to the bottom of this!

Hi, @demo7up.

I’m glad you reached out.

It looks like there is some kind of caching going on.

The fix here is a bit technical, so I’ll include as much detail as possible, but you may need to reach out to your web developer or web support person to implement these recommendations.

If you’re unfamiliar with caching, it saves server resources by storing copies of a page, resource, query, or site so that the next visitor’s visit doesn’t trigger a call to the server at all; they get the saved copy. Instead of the site needing to recreate the page from scratch, it sends a copy, allowing it to load faster.

We put together this deep dive into what caching is and how it can cause problems: https://givewp.com/documentation/resources/caching/

Caching works well for speeding up sites, but when a saved copy of the site has sensitive information (like donor info), it’s essential that GiveWP not share that with the next visitor. If GiveWP is not convinced that the browser requesting the data is correct, it defaults to not showing the data.

Caching is handled differently on various sites and web hosts. This could mean a caching plugin, or caching could be in a security solution. Hosting providers also have settings for server-level caching settings, and they can help make adjustments for you there. Most caching solutions have a setting or section for excluding specific URLs or parts of URLs (called “slugs”) from caching. At the very least, you should exclude the following slugs from caching:

/donations/
/donation-confirmation/
/donor-dashboard/*
any page with a donation form on it

Also, the following query strings (if your caching solution has a setting for them):

give-embed=donor-dashboard
giveDonationFormInIframe=1
give-listener=paypal-commerce
give-listener=ipn
give-listener=stripe

Your host or the caching plugin/solution can help with that. Some may require a “wildcard” like /donations/* to capture all subdirectories under the /donations/ folder.

Some folks prefer to customize the URLs to their site pages, so you may find that your URLs don’t have the slugs mentioned above, even though they contain the same content. In such cases, we recommend whitelisting the page, not just the slug; that way, the pages with those essential pieces of information are still excluded from caching. This is especially important for URLs of pages with donation forms on them.

One helpful tip: Check in with your hosting provider. Most hosts have caching at the server level, and they will be able to adjust this for you. You can also temporarily disable caching on the site to confirm that the uncached site isn’t showing the problem.

Many security solutions also include caching options, so be sure to give those settings a look.

While fine-tuning the cache falls outside the scope of the support we can provide, your success with online donations is our number one priority, and we’re happy to provide any tips.

Also, let’s recount your stats. When it’s time to refresh the totals for your forms, just head over to the ‘Donations’ section, then click on ‘Tools,’ followed by ‘Data,’ and finally, select ‘Recount Stats.’ Once you’re there, you’ll find a variety of options to recalculate the data on your site. If I were in your position, I’d go ahead and run all of them.

This was quite a bit of information to share. If you have any questions about this, let me know. I’m happy to help.