mathdaniel
Forum Replies Created
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Hello,
Thank you @moderator for clarifying this very important point.
@jaspash, to confirm: we do not request credentials here. We will keep all support public so that other users can benefit from the thread; that is the spirit of the community.We will review it internally and update this thread with any findings.
To proceed, please share the versions of WordPress, WooCommerce, our plugin, and WPML (Sitepress, String Translation, WCML), if HPOS is enabled, the Bulk Action and exact statuses, and what appears in WooCommerce > Status > Scheduled Actions / Logs right after the change.
Best regards, peace!
- This reply was modified 7 months, 4 weeks ago by mathdaniel.
Hello @cmsnext,
I hope you are doing well.
Thank you for your inquiry. Indeed, the plugin allows you to define a primary recipient (Administrator or Client) and add additional addresses in the Email Copy field.
If you want the email to also reach a third party, you can add that address in Email Copy. Please note that the email will still be sent to the primary recipient (Admin or Client); in this version, it is not possible to send it only to the third party.
It’s a pleasure to help you.
Best regards, peace!
Hello @jaspash,
I hope you are doing well.Note: In a clean environment (WP + WooCommerce + Storefront + our plugin), we could not reproduce the issue.
#1. To provide you with the best support, please repeat the test on a staging site with only WooCommerce, Storefront, and our plugin. Indicate the versions of WP, Woo, and our plugin, and whether HPOS is ON/OFF.
#2. Record a short clip showing:
Orders → Bulk actions → Change status to… (specify the status).
WooCommerce → Emails: that email enabled.
WooCommerce → Status → Scheduled Actions / Logs: if email tasks are being created/failed.
Include screenshots if possible.We are here to help you.
Best regards, peace!
Hi,
Thanks for sharing the details and for taking the time to customize the templates in your child theme.
Currently, for each custom order status, the system allows you to define a single email template and one recipient only. From the plugin settings, you can choose whether the email should go to the customer or the admin, or even manually enter a different email address.
However, it’s not possible to send two different emails (one to the customer and one to the admin) with separate templates for the same order status.
What you can do is:- Set the recipient to be the customer, and manually add the admin’s email so they receive an exact copy of the same message the customer receives.
- Or alternatively, configure the email to be sent only to the admin if preferred.
This option may be useful if the admin needs to be notified of certain order statuses, but please note that the copy received will be identical to the customer’s email — it’s not a separate or role-customized message.
This is the functionality currently available in the free version.
We hope this explanation helps. Let us know if you have further questions — we’re happy to assist.
Best regards,peace!
Hello,
I hope you are well.
This has already been added to the team’s support workflow, and the corresponding test will be conducted. We will contact you as soon as we have the details once the test is completed.
I hope you have a great day.
Best regards, peace!
Forum: Plugins
In reply to: [Pre-Orders for WooCommerce] pre order statusHello,
As we haven’t received any updates, I’ll mark this ticket as resolved for now.
If the issue persists, please don’t hesitate to reopen this ticket or create a new one.We’ll be happy to assist you.
Thank you!
Best regards,peace!Forum: Plugins
In reply to: [Pre-Orders for WooCommerce] cart does not updateHello,
As we haven’t received any updates, I’ll mark this ticket as resolved for now.
If the issue persists, please don’t hesitate to reopen this ticket or create a new one.We’ll be happy to assist you.
Thank you!
Best regards,peace!Hello @thuyanhlien ,
I hope you are well.
Thank you for sharing the details.
The functionality to set a default order status by payment method is not available for all payment methods in the free version.
The message you see is expected behavior and appears when using payment methods that require this specific feature.
I hope this information is helpful to you.
Best regards, peace!
Hello,
Thank you for sharing the details and the code reference. We appreciate the effort you’ve taken to test this in a clean environment.
We’ve forwarded this report to our development team for a deeper review. The team works based on prioritized sprints to ensure fair handling for all users.
Once the analysis is complete, we’ll come back with a response based on the findings.
Best regards,peace!
Forum: Plugins
In reply to: [Quick Event Manager] Registration emails no longer being sentHello @aldaer,
Thank you for contacting us and for sharing the details. Our team has recently taken over the responsibility for Quick Event Manager, and we are currently reviewing the reports received.
We work under an organized process by sprints and follow a systematic order to evaluate each case, as different configurations, plugins, or themes can influence behavior.
As soon as we complete the review phase, we will get in touch.
Best regards, peace!
Hello @miroruse,
We are glad to know that the plugin has been helpful to you all this time. To assist you efficiently, please help us with the following:
- Perform a test on a staging site using only:
- WooCommerce
- Our plugin
- The Storefront theme
- The same payment gateway of the second VPOS that you are currently using.
This will allow us to confirm if the issue is related to the gateway or the plugin.
- Record a brief clip showing the complete payment flow and the order behavior. You can use free tools like CloudApp or Loom.
- Include relevant screenshots, especially of the WooCommerce logs and the callback or response returned by the VPOS.
With this information, we will be able to analyze the behavior with that specific gateway and, if necessary, escalate to the next level of support.
Best regards, peace!
- This reply was modified 8 months, 2 weeks ago by mathdaniel.
Hello,
Hope you’re well.
To help us assist you, please:
#1. Reproduce the issue step by step on a test site with only our plugin + WooCommerce and the Storefront theme.
#2. Share a short video/screenshots per the forum recommendation by posting links (Loom/CloudApp, etc.).
Details: https://wordpress.org/support/forum-user-guide/faq/#can-i-include-screenshots-or-videosWith that info we can rule out conflicts and verify the issue precisely. Thanks!
Best regards, peace!
Hi @manuelsongokuh ,
I hope you are well.
Upon reviewing your case, we see that your theme is overriding the email template (/yana-theme/woocommerce/emails/…), which indicates that the text shown in the emails comes from the theme or another plugin, not directly from our plugin. To confirm this, we suggest testing in a clean environment (only WooCommerce + WPML + our plugin, without overrides).
If the problem does not occur there, the cause lies in the theme override or another external plugin.
Best regards, peace!
Hi @manuelsongokuh,
Thank you for sharing the evidence. Our team will review it and get back to you as soon as possible.
Best regards,
peace!Forum: Plugins
In reply to: [Pre-Orders for WooCommerce] pre order statusHi @umik ,
I hope you are doing well.
What you describe is not the expected behavior: once the pre-order date ends or you uncheck the option, the product should no longer appear as “pre-order.”
As mentioned before, the most effective way to confirm this is by reproducing the scenario in a clean environment (only WooCommerce + our plugin + Storefront theme, with no cache/CDN). If it still happens there, please share a short online clip (for example, using Loom or CloudApp, as suggested in the official WordPress support guide) along with your version details. This will allow us to review it as a possible bug in the latest release. If it does not occur in that clean setup, then it’s most likely due to an external conflict (theme, another plugin, or a caching layer).
Best regards,
peace!