mathdaniel
Forum Replies Created
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Hello @daiohansed,
Thank you for letting us know.
It was a pleasure to help; our goal is always to assist users in achieving the most accurate results possible through clear isolation and testing.
If you decide to use the plugin again in the future, we’ll be happy to assist you once more.
Best regards,
Peace!- This reply was modified 6 months, 2 weeks ago by mathdaniel.
Hello @daiohansed,
I hope you’re well.
Thanks for reporting what you’re experiencing.
We have already forwarded this to the team for review within the sprint cycle used to address the needs of all users.
To isolate the root cause, please test on a clean staging site (Storefront + WooCommerce + our plugin) and share the exact steps you took, date/time and timezone of the attempt, the WooCommerce System Status Report, and error logs (WooCommerce → Status → Logs and wp‑debug.log if applicable). With that evidence we will be able to reproduce the issue and proceed accurately.
We’re standing by.
Best regards, peace!
Hello @lucius777,
I hope you’re well.
To help you better, please share the following:
- Your plugin, WordPress, and WooCommerce versions.
- Any relevant entries from your debug.log (wp-content/debug.log).
- If possible, try to reproduce the issue on a clean site using only WooCommerce + our plugin + Storefront.
This will help us identify the problem more quickly.
We look forward to your reply!Best regards,peace!
Hello @jstnpwll,
I hope you’re well.
Thank you for sharing this with us. Our team works in organized sprints based on the needs of all users, so once this has been analyzed we will return to this thread.
Best regards, peace!
Hi everyone,
Hope you’re all doing well.
It’s a pleasure to assist you. Thanks for reporting this notice.
On WP 6.7+, the “_load_textdomain_just_in_time was called incorrectly” warning can appear if translations load too early. We adjusted the load timing and released the fix in version 1.3.
Please update to 1.3 and clear caches; the warning should disappear.
Let us know how it goes on your end.
Best regards, peace!
Hello @jsssolutions, @tubescreamer.
I hope you’re doing well.
It’s a pleasure to assist you.
Thank you for reporting this.
We identified a case where the payment-method status might not be saved in some environments. This was fixed in version 1.3.
Please update to 1.3, save your settings again, and run a quick test (ideally on a staging site with WooCommerce + our plugin + Storefront).
Let us know how it goes.
Best regards, peace!
Hi @jstnpwll,
Hope you’re well.
It’s a pleasure to assist you. Thanks for reporting this.
On your site, Apple/Google Pay (Stripe) pre-orders appear to land in Processing instead of Pre-Order, while other gateways seem fine.
To investigate, please share versions of WordPress, WooCommerce, our plugin, and WooCommerce Stripe Gateway; confirm Apple/Google Pay (express) is enabled; provide 1–2 affected order IDs; and relevant Woo/Stripe logs.
If possible, reproduce on a staging site with only WooCommerce + Stripe + our plugin + Storefront, and let us know whether standard card checkout sets Pre-Order correctly.
Thanks in advance.
Best regards, peace!- This reply was modified 6 months, 3 weeks ago by mathdaniel.
Hello @olppa,
I hope you are well.
As I had mentioned, this was referred to the team in charge, which works through organized sprints to address the needs of all users.
Thanks once again for your participation; what you have shared has been taken into account for analysis.Best regards, peace!
Hello @the_tim ,
I hope you’re doing well.
Thank you for using our plugin we’re glad to hear that it’s been helpful to you.
What you mentioned about the 1.1 update has already been reported to the department responsible, which works in organized sprints based on the needs of all our users. However, to provide you with the best support, please follow these instructions:
On a test site using only our plugin, WooCommerce, and the Storefront theme, please run the test you mentioned. This will help us rule out internal conflicts or issues with third‑party plugins.
Let us know how it goes.
Best regards, peace!
- This reply was modified 7 months ago by mathdaniel.
Hello @nadhonar,
I hope you’re doing very well; it’s a pleasure to assist you.
At the moment, the plugin loads some resources from jsDelivr. We understand your concern about possible CDN restrictions, and we’ve already logged your request to have those files loaded directly from the site’s server (without a CDN). Our team works in sprints, prioritizing based on user impact and demand; if this improvement is included, you’ll see it reflected in the changelog of an upcoming release.
Thank you for sharing your case.
Best regards, peace!
Hello @jaspash ,
I hope you are doing well.
Thank you once again for your participation and for sharing this. The team works based on sprints and prioritizes needs according to the analysis. As I mentioned earlier, this was already on the list.
Now we are adding what you provided, and we will get back to you with a response in this same thread!
Have a great day.
Best regards, peace!
Hello @thorned-rose,
We hope you are well.
We have sent this report to our development team for a deeper review. The team works based on prioritized sprints to ensure fair handling for all users.
Once the analysis is complete, we will get back to you with a response based on the results.
Best regards, peace!
Hello @thorned-rose,
I hope you are doing well.
It’s a pleasure to assist you.
To provide you with the best support, please follow these instructions:
#1. On a test site with only our plugin, WooCommerce, and the Storefront theme, you can perform the test you mentioned. This way, we can rule out internal conflicts or issues with third-party plugins.
#2. Record a clip that demonstrates your problem. To record a video of the issue you are experiencing, use a free screen recording app like CloudApp or Loom.
Note: We have seen the screenshot you shared, but for better clarity, please follow the instructions.
We are here if you need anything else.
Best regards, peace!
Hello,
I hope you are doing well.
Thank you for this information you shared with us; it has been referred to the team. After the review, we will return to this thread!
Have a great day.
Best regards, peace!
Hello,
I hope you are doing well.
Thank you for the report and for the tests conducted. We have forwarded the case to the appropriate team for their internal review, and we will keep track from this thread, sharing any updates or solutions here.
We appreciate your participation.
Best regards,peace!
- This reply was modified 7 months, 4 weeks ago by threadi.
- This reply was modified 7 months, 4 weeks ago by mathdaniel.