mathdaniel

Hello @elevatorsound,

Hope you are doing well.

Thank you for sharing this with us.

Regarding your report on email redundancy in automated gateways and the behavior of the woocommerce_payment_complete hook:

Your case has already been escalated to the development department to validate the logic of the Checkout.php file and implement the necessary conditional to avoid duplicates in native statuses.

We will get back to you with a response ASAP.

Best regards, Peace!

Hi @nadhonar,

I hope you’re doing well.

I’m reaching out to let you know that: Yes, this is now handled in version 2.0.

In v2.0 we changed the plugin to load JS/CSS locally instead of using jsDelivr, so the plugin no longer depends on external CDNs (which can be blocked in some regions). This also means you should no longer need to manually replace those references after updates.

Please update to v2.0 and let us know if you still see any assets being loaded from jsdelivr.net on your site.

Best regards,peace

Hi @psartorio,

Since we haven’t heard back, we’ll consider this resolved for now.

In some cases, this behavior may be related to email configuration (WooCommerce email settings, SMTP setup, or conflicts with other plugins). We always recommend testing on a clean environment with only WooCommerce and our plugin active to rule out conflicts.

Additionally, we recently released version 2.0, which includes improvements and fixes related to custom status email handling. Please make sure you are running the latest version and test again.

If the issue persists, feel free to open a new thread and we’ll be happy to assist further.

Best regards,peace!

• This reply was modified 2 months, 2 weeks ago by mathdaniel.

Hi @rangeandcountry,

Hope you’re doing well.

We recently released a new update (v2.0) that includes a fix related to custom status email handling when multiple statuses are enabled. You can review the details in our changelog.

Please make sure you are running the latest version and test again.

Have a great day.

Best regards.

Hi @rangeandcountry,

I hope you’re doing well.

Our team works in organized sprints, and this case has already been logged and escalated for review. Over the next few days, we’ll be evaluating it internally and, if applicable, we’ll notify you once there are updates or an improvement available.

I hope this helps.

Have a great day.

Best regards,peace!

• This reply was modified 3 months ago by mathdaniel.

Hello @seila162,

I hope you are doing well.

Regarding your question, we have a PDF plugin that is compatible with custom statuses. We also have plans to release a free version of it; I recommend visiting our official website for more details.

Best regards, peace

• This reply was modified 3 months, 2 weeks ago by mathdaniel.
• This reply was modified 3 months, 2 weeks ago by mathdaniel.
• This reply was modified 3 months, 2 weeks ago by mathdaniel.

Hello @vantuykomn,

I hope you are doing well.

Since we have not received a recent response, we will mark this ticket as resolved.

The behavior was clarified, and this scenario is already part of an improvement in the advanced version.

If you have any other questions, do not hesitate to open a new ticket.

Best regards, peace!

Hi @vantuykomn,

I hope you’re doing well.

At the moment, the plugin can send the notification to a primary recipient (Administrator or Customer), and you can add additional addresses in Email Copy (CC). However, it’s not currently possible to send the notification only to a third-party email while excluding both Admin and Customer.

This improvement (an option like “Other / custom email as the only recipient”) is already part of what our team evaluates in the roadmap and works on in sprints. We can’t confirm an ETA, but if implemented, it may be included as an advanced feature.

In the meantime, the closest workaround is to add the store owner’s email in Email Copy, noting that the email will still be sent to the selected primary recipient.

Best regards.

• This reply was modified 4 months, 1 week ago by mathdaniel.
• This reply was modified 4 months, 1 week ago by mathdaniel.