Maruti Mohanty

Very happy to help.

You still see Karnataka is Prepopulating because you have set it as the base state.

You can change that in your admin dashboard >> Donations >> Settings >> General >> General >> Base State/Province.

If you do not want the state to be prepopulated, then remove the state from this setting and save changes.

Thanks

Hi There,

We have had a couple of users facing this issue. We have fixed the issue for all of them but for that, we would need some further details for investigation.

I would suggest we take it further from here https://givewp.com/contact-us/

In that form select “I am responding to your request to connect Give” from the drop-down “How may I help you today?”

While submitting that form, please don’t forget to mention this ticket URL.

Thanks

Hi There,

We have had users having a similar issue, these are mostly fraudulent donors testing the stolen credit cards.

Following the below has helped a lot of our users cutting down spam donors/donations:

1) Install or activate the free Akismet plugin ( https://wordpress.org/plugins/akismet/ ). Then go to “Donations > Settings > Advanced” and ensure that our Akismet SPAM protection is enabled there and save changes ( You have already done this )
2) If that still does not help, I would suggest you install and activate the forked version of the Stop signup plugin link: https://github.com/mathetos/Stop-Donor-Spam/archive/master.zip. This plugin is forked by Matt, our Head of Support to include the functionality to stop spam donors or donations along with spam sign-ups.
3) Also increasing the minimum donation amount is a huge method of preventing these types of attacks. You can do this by going to any donations >> donation options >> Set the minimum amount to 25.

To enable only a logged in user to donate go to any donation form >> Form display >> Set “Guest donations” to disabled and then set Registration to “Registration + Login”. This will require a user to log in or create an account for donation.

If the above does not help, we have a custom snippet that will help you to add re-captcha to your donation forms.

Here is the link to the custom snippet to add a recaptcha: https://github.com/WordImpress/Give-Snippet-Library/blob/master/form-customizations/implement-recaptcha.php

If you need any help in adding a custom snippet to your website, you can check this detailed doc here for more help: https://givewp.com/documentation/resources/adding-custom-functions-to-your-wordpress-website/

Please note that this code snippet is provided as an example of how you can extend Give with code. It’s up to you to implement and customize to your liking. We cannot provide support for custom code on your website, only the code that we create and distribute.

Thank you! Have a good day 🙂

Hi There,

At the moment, there is no settings/options to add random amount as fee recovery amount.

The purpose of the add-on is to help recover the amount lost as the transaction/commission fee by the payment gateway and thereby making sure the admin/ organization receives the whole amount meant for donation.

Having said that, Give is very customizable and you might have to look for hooks to get this done. We do not have any custom snippets/solutions that do it out of the box.

Thanks! Have a good day 🙂

Hello There,

Though there is no translation plugin that we officially recommend, but I have seen a lot of users using WPML without any issue.

Thank you

Hi There,

Can you check if you have the option “Language filtering for AJAX operations” checked/enabled?.

You would need that option enabled/checked to fix this issue.

Check the screenshot for reference: https://prnt.sc/k0bvca

Thanks

Hi There,

This seems like a plugin/theme conflict.

Can you also check the following things to narrow down the issue for me:

​#1 – Check your system info and share it with us here in your reply. If you find anything outdated and not within the recommended Give compatible version. Please contact your host and update those. You can read more about it here: https://givewp.com/documentation/core/requirements/
You can find system info in Donations >> Tools >> System Info >> Click on Get System Report and then copy and paste it here.
​
#2 – Can you check if changing the theme to a default WordPress theme like Twenty Seventeen fixes the issue. If that is so there is some issue with the theme files.

#3 – Try and deactivate all the plugins except the Give core plugin and it’s add-ons and check if that fixes the issue. If it does, activate one plugin at a time and keep checking the issue. Keep doing it until you find that one plugin which is creating the issue.

​I would suggest you try steps #2 and #3 in a duplicate staging environment if possible to make sure your live environment is not affected by these tests or try the health check plugin https://wordpress.org/plugins/health-check/ to test the steps #2 and #3 without affecting the live users. Here is a blog ( video included ) explaining how to use the plugin: https://givewp.com/documentation/resources/troubleshoot-wordpress-websites-health-check/

Thanks

Hi There,

You can change the first and last name in the personal section by adding the following custom snippet to your website.

function mpm_give_text_switcher( $translation, $text, $domain ) {
	if ( 'give' === $domain ) {
		if ( 'First Name' === $text ) {
			$translation = 'Given Name';
		}

		if ( 'Last Name' === $text ) {
			$translation = 'Family Name';
		}
	}

	return $translation;
}
add_filter( 'gettext', 'mpm_give_text_switcher', 10, 3 );

If you need any help in adding a custom snippet to your website, you can check this detailed doc here for more help: https://givewp.com/documentation/resources/adding-custom-functions-to-your-wordpress-website/

Thank you 🙂