Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Maruti Mohanty

    (@marutim)

    Hi There,

    This seems like a plugin/theme conflict.

    Can you also check the following things to narrow down the issue for me:

    ​#1 – Check your system info and share it with us here in your reply. If you find anything outdated and not within the recommended Give compatible version. Please contact your host and update those. You can read more about it here: https://givewp.com/documentation/core/requirements/
    You can find system info in Donations >> Tools >> System Info >> Click on Get System Report and then copy and paste it here.

    #2 – Can you check if changing the theme to a default WordPress theme like Twenty Seventeen fixes the issue. If that is so there is some issue with the theme files.

    #3 – Try and deactivate all the plugins except the Give core plugin and it’s add-ons and check if that fixes the issue. If it does, activate one plugin at a time and keep checking the issue. Keep doing it until you find that one plugin which is creating the issue.

    ​I would suggest you try steps #2 and #3 in a duplicate staging environment if possible to make sure your live environment is not affected by these tests or try the health check plugin https://wordpress.org/plugins/health-check/ to test the steps #2 and #3 without affecting the live users. Here is a blog ( video included ) explaining how to use the plugin: https://givewp.com/documentation/resources/troubleshoot-wordpress-websites-health-check/

    Thanks

    Plugin Support Maruti Mohanty

    (@marutim)

    Hi There,

    While looking more into the form, I found out that you have added the Give form inside the pre tag which is causing the issue

    Check the screenshots for more details
    https://prnt.sc/juv0ad

    Once the form is moved out of the pre tag, it loads as intended.

    https://prnt.sc/juv12x

    Thank you! Have a good day 🙂

    Yes, that fixed it. Thank you 🙂 you too.

Viewing 3 replies - 1 through 3 (of 3 total)
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