Support » Plugin: GiveWP - Donation Plugin and Fundraising Platform » ‘Payment creation failed before sending donor to PayPal.’

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  • Hi There,

    Usually, If you are seeing a warning this means the WP_DEBUG is set to TRUE in your wp-config.php file. Can you please check it and if it is set to TRUE then can you please set it to FALSE and see if that helps.

    Setting WP_DEBUG to TRUE is primarily required for development and suppose to be disabled in the live/production site.
    You can disable it by changing WP_DEBUG which is now set to TRUE to FALSE. You can read more about editing the wp-config file and changing WP_DEBUG here: https://codex.wordpress.org/Editing_wp-config.php#Debug

    Once the WP_DEBUG is disabled, make sure to clear all caches and then try again.

    If the above does not help,

    Can you also check the following things to narrow down the issue for me:

    #1 – Check your system info. If you find anything outdated and not within the recommended Give compatible version. Please contact your host and update those. You can read more about it here: https://givewp.com/documentation/core/requirements/

    #2 – Can you check if changing the theme to a default WordPress theme like Twenty Seventeen fixes the issue. If that is so there is some issue with the theme files.

    #3 – Try and deactivate all the plugins except the Give core plugin and it’s add-ons and check if that fixes the issue. If it does, activate one plugin at a time and keep checking the issue. Keep doing it until you find that one plugin which is creating the issue.

    I would suggest you try steps #2 and #3 in a duplicate staging environment if possible to make sure your live environment is not affected by these tests or try the health check plugin https://wordpress.org/plugins/health-check/ to test the steps #2 and #3 without affecting the live users. Here is a blog ( video included ) explaining how to use the plugin: https://givewp.com/documentation/resources/troubleshoot-wordpress-websites-health-check/

    Let me know how does that go.

    Thanks

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