Support » Plugin: GiveWP - Donation Plugin and Fundraising Platform » Updating the plugin removes user data

  • Resolved zandercent



    I’ve updated the plugin, and I get a notice that the database needs to be updated. If I run the updater then it deletes all the data associated with existing donations – so I just see a list of order numbers with (donation missing) and £0 in the amount.

    I’m upgrading from to the latest version.

    Plese can you advise?

Viewing 1 replies (of 1 total)
  • Hi There,

    We have had a couple of users facing this issue. We have fixed the issue for all of them but for that, we would need some further details for investigation.

    I would suggest we take it further from here

    In that form select “I am responding to your request to connect Give” from the drop-down “How may I help you today?”

    While submitting that form, please don’t forget to mention this ticket URL.


Viewing 1 replies (of 1 total)
  • The topic ‘Updating the plugin removes user data’ is closed to new replies.