Mahdi

Hello @shakoor99,

Thank you for your reply.

I must say that the Cart Abandonment Recovery plugin would only capture data from the checkout page. If you’ve tried leaving the cart page, it won’t capture the email address, which is expected behavior.

Can you please test again by abandoning a checkout page (after entering an email address) and see if the plugin has captured the email address from WooCommerce > Cart Abandonment menu?

If the email addresses were captured but recovery emails are not going through, you will need to configure SMTP on your website.

Read more:

Cart Recovery Emails not Sending

I hope this helps.

Let us know how it goes.

Hello Markus,

Thank you for choosing our product and getting in touch.

Once the visitor enters the email address on the checkout page, then it starts the timer to run the webhook.

The plugin does not capture user data on the shop or the cart page. Users must visit the checkout page and enter their email address to receive recovery emails.

So basically, the timer would start as soon as the user leaves the checkout page. (Visitor must have entered an email address on the checkout page prior to leaving).

I hope this helps and clarifies your doubts.

Best regards,

Hello @pjdarch,

We haven’t heard back from you in a while so I am marking this thread as resolved.

If you face the same issue or need any assistance feel free to open a new support thread.

Have a great day and stay safe.

Hello @astrologiamb,

Thank you for choosing our product and writing in!

CartFlows doesn’t send emails. If you’re referring to the Cart Abandonment Recovery plugin, please raise your query on the relevant support forum for better tracking and classification.

If you’re using another recovery plugin, you will need to contact the relevant author.

Best regards,

Hello @marnixss,

Thank you for choosing our product and getting in touch.

We’ve checked this at our end and it is working fine: https://share.bsf.io/o0uGvZv4

This sounds like a third-party plugin or theme conflict. Here’s what we can do to make sure:

Firstly, try to temporarily switch to another theme, like default themes like – Twenty-Twenty or Twenty Nineteen, and check if the error or issue persists.

Next, you can deactivate all the plugins temporarily and see if that solves the error. If it does then activate plugins one by one to see which plugin is causing the problem.

Learn more about troubleshooting in WordPress: How to Troubleshoot a Conflict with the Plugin & Theme?

Hope this helps.

Let me know how it goes.

Hello @ashishshah16,

Thank you for getting back to us!

It won’t negatively affect your SEO as the thank you page is a dynamic and customized page.

However, you can use the following custom code to allow thank you page direct access:

add_filter( 'cartflows_thankyou_direct_access', 'disable_secure_thank_you', 10, 2 );

/**
 * Remove the default payment gateway button if the PayPal option is selected.
 * 
 * @param $allow Enable/Disable the feature
 * @param $thank_you_id Current thank you page ID
 * 
 * @return $allow Updated Enable/Disable the feature.
 */
function disable_secure_thank_you( $allow, $thank_you_id ){

	$allow = true;

	return $allow;
}

Hope this helps.

Best wishes,

Hello @rayeason,

Thank you for getting back to us.

To proceed with debugging, please take the following steps:

#1) Make sure that you are using the latest version by navigating to Dashboard > Updates on your website admin panel.

#2) If that didn’t help, kindly enable WordPress debugging mode. [See how]

Once did, try the import process again. If possible, open your browser’s console [Cmd-Shift-J on Windows or Cmd-Option-J on a Mac], record a screencast, and share it with us.

After retrying the import, check the wp-content folder. There must be a debug.log file there. We also need that file to gather more information about your issue so please also share that with us.

Hope this helps.

Looking forward to hearing from you.

Hello @guillelex,

Thank you so much for your rating and review!

Wish you the best 🙂