Jelena's Replies - page 17

Forum Replies Created

Viewing 15 replies - 241 through 255 (of 311 total)

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Forum: Plugins
In reply to: [Shield: Blocks Bots, Protects Users, and Prevents Security Breaches] Locked out from my wordpress website

Plugin Support Jelena
(@jmisic)

7 years, 2 months ago

Hi Nicole,

If you got locked out of your own site as a result of Shield, you can forcefully turn off all restrictions made by it.

Please follow the guide outlined in this article here:
https://icontrolwp.freshdesk.com/support/solutions/articles/3000000959-i-m-locked-out-of-my-own-site-

Once you’re back in, it would be good to check your audit trail logs (Shield => Security Dashboard => Audit Trail) to see what’s triggering the block. Then, you can debug the problem.

Hope this helps.

Jelena

Forum: Plugins
In reply to: [Shield: Blocks Bots, Protects Users, and Prevents Security Breaches] Audit Trail not logging

Plugin Support Jelena
(@jmisic)

7 years, 3 months ago

Hi Aleks,

We haven’t received any reports of this anywhere else and we can’t replicate it. You could perhaps check your error logs for clues to what might be going wrong.

https://icontrolwp.freshdesk.com/support/solutions/articles/3000081599-where-can-i-find-error-log-file-s-

Hope this helps in some way.

Forum: Plugins
In reply to: [Shield: Blocks Bots, Protects Users, and Prevents Security Breaches] Customize login page e-mail verification

Plugin Support Jelena
(@jmisic)

7 years, 3 months ago

Hi,

Thanks for your question.

We’re sorry but we do not provide that kind of functionality.

Currently, we only give our users the opportunity to choose what logo will be displayed on the Two-Factor Authentication login page.

This functionality is available with our White Label feature:
https://icontrolwp.freshdesk.com/support/solutions/articles/3000078464-rename-and-re-brand-the-shield-plugin-with-white-label-system

Regards and may I wish you a nice day! 🙂

Forum: Plugins
In reply to: [Shield: Blocks Bots, Protects Users, and Prevents Security Breaches] need help

Plugin Support Jelena
(@jmisic)

7 years, 5 months ago

Hi,

Many thanks for considering our security plugin. We understand your concern…

Best would be to have a backup ready and try Shield to see how it will work for you.

Once you have it installed, you may use walk-though wizards for easier configuration:
https://icontrolwp.freshdesk.com/support/solutions/articles/3000073961-what-are-shield-walk-through-wizards-and-how-to-access-them-

Inside the plugin, there are help links for the most of the options, so you could learn more about that particular option before enabling.

We also have everything documented. If you need further explanation on any of the plugin options, you may go here:
https://icontrolwp.freshdesk.com/support/solutions/3000000023

Hope this helps in some way.

Thanks.
Jelena

Forum: Plugins
In reply to: [Shield: Blocks Bots, Protects Users, and Prevents Security Breaches] Interaction with VaultPress

Plugin Support Jelena
(@jmisic)

7 years, 5 months ago

Could you let us know what error message do you get, please?

Thanks

Forum: Plugins
In reply to: [Shield: Blocks Bots, Protects Users, and Prevents Security Breaches] Disable auto-updating of Shield plugin in free version

Plugin Support Jelena
(@jmisic)

7 years, 6 months ago

Hi Tim,

We’re sorry, but that’s not possible at this moment.

Hopefully, we’ll be adding further controls for this auto-update in the next major release.

Regards,
Jelena

Forum: Plugins
In reply to: [Shield: Blocks Bots, Protects Users, and Prevents Security Breaches] Can´t login to backend WP

Plugin Support Jelena
(@jmisic)

7 years, 6 months ago

We tried to replicate the problem with recaptcha (as you described), but we couldn’t find any issue:
https://gyazo.com/656ea1de47f85988fe94ac32f2700b98

You may try the following settings:
General section: Invisible recaptcha
Login Guard: Default recaptcha

There’s a way to change settings back to default:
https://icontrolwp.freshdesk.com/support/solutions/articles/3000040181-how-to-reset-the-shield-plugin-to-default-settings

Please note that, when you reset plugin, you’ll loose the all previous settings.

Forum: Plugins
In reply to: [Shield: Blocks Bots, Protects Users, and Prevents Security Breaches] Does Shield Security work with Ultimate Member ?

Plugin Support Jelena
(@jmisic)

7 years, 7 months ago

Hi Mark,

No it doesn’t.

We have been asked for Ultimate Membership integration, but unfortunately that’s not possible. Please see here:
https://icontrolwp.freshdesk.com/support/solutions/articles/3000079993-ultimate-membership-pro

Regards,
J

Forum: Plugins
In reply to: [Shield: Blocks Bots, Protects Users, and Prevents Security Breaches] Contact Forms

Plugin Support Jelena
(@jmisic)

7 years, 7 months ago

You’re welcome.

Regards

Forum: Plugins
In reply to: [Shield: Blocks Bots, Protects Users, and Prevents Security Breaches] Contact Forms
Plugin Support Jelena
(@jmisic)

7 years, 7 months ago
Hi,

We’re sorry but Shield doesn’t provide anti-spam protection for Contact Form 7. We haven’t integrated it with that plugin.

Regards,
Jelena
- This reply was modified 7 years, 7 months ago by Jelena.
Forum: Plugins
In reply to: [Shield: Blocks Bots, Protects Users, and Prevents Security Breaches] Could not save hack guard setting

Plugin Support Jelena
(@jmisic)

7 years, 8 months ago

Hi,

Thanks for your question.

We’ll need more details:
What scanner are you having an issue with, and what exactly is happening? For example, you can’t enable Plugins/Themes scanner – you click “save”, page reloads… does it stay enabled for a while, or reverts to disabled immediately?

Also, please read our support policy here.

Thanks.
Jelena

Forum: Plugins
In reply to: [Shield: Blocks Bots, Protects Users, and Prevents Security Breaches] WordFence

Plugin Support Jelena
(@jmisic)

7 years, 8 months ago

Hi,

Thanks for your question.

We never comment other plugins.

The only thing we can say is that Shield provides a full protection. But, whether or not to use both plugins or only 1 of them is up to you.

Regards,
Jelena

Forum: Plugins
In reply to: [Shield: Blocks Bots, Protects Users, and Prevents Security Breaches] Conflict with WPS Hide Login

Plugin Support Jelena
(@jmisic)

7 years, 8 months ago

Hi,

If I understood well, you’re trying to say that you used Shield (Login Guard-Hide Login Page feature) to rename your login page, but at the same time you had WPS Hide Login enabled?

If that’s the case, and if you want to use WPS Hide Login plugin, then you should disable Shield’s Hide Login Page feature, as there’s no need to use both plugins for this.
To do this, simply go to Shield => Login Guard => and remove the entry in the Hide Login Page field => Save.

Or, if you want to use Shield for this, you can disable WPS Hide Login plugin.

Also, please read our support policy here.

Thanks.
Jelena

Forum: Plugins
In reply to: [Shield: Blocks Bots, Protects Users, and Prevents Security Breaches] Have Pro but signed in for 1st time in weeks and it said I didn’t have Pro
Plugin Support Jelena
(@jmisic)

7 years, 9 months ago
Hi,

If you have questions about Pro, or need 1-2-1 support, please contact us on our website directly:
https://support.onedollarplugin.com/form

Thanks.
Jelena
- This reply was modified 7 years, 9 months ago by Jelena.
Forum: Plugins
In reply to: [Shield: Blocks Bots, Protects Users, and Prevents Security Breaches] Language (french)

Plugin Support Jelena
(@jmisic)

7 years, 9 months ago

Hi,

First of all, thanks so much for your feedback. It’s much appreciated.

Our only method for translations is our standard website:
https://translate.icontrolwp.com/trans/projects/wp-simple-firewall

If you think your English is good enough, and you want to contribute in translating our plugin to French, please feel free to email us. We can create you an account for this and explain what we offer in return.

Thanks.

Jelena

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