Jelena

Hi,

Thanks for reaching out.

We have a full Helpdesk of articles and if you go here:
https://icontrolwp.freshdesk.com/support/solutions/3000000023
and search for this file name, you’ll find what you’re looking for.

Please understand that we provide technical support for Shield Security to paid subscriptions only. This was put into effect from November 2017.

If you would like to upgrade and receive all the benefits that brings, including technical support, you can do so at One Dollar Plugin: https://onedollarplugin.com/

Thank you for your understanding. 🙂

Over the years we’ve provided a lot of documentation for Shield security and it’s the best place to start if you have any trouble: https://icontrolwp.freshdesk.com/support/solutions

You will always be welcome if you decide to join the new One Dollar Plugin community, and you’ll get all the great Pro features, with the bonus of helping support development into the future.

Thank you.

Regards and wish you a nice weekend! 🙂

Jelena

• This reply was modified 8 years, 2 months ago by Jelena.

Hi,

No, we don’t have “bulk upload IP addresses to whitelist” functionality. It’s been added to our list of requests for consideration.

Regards,
Jelena

Hello,

Email you received is for “Core Files Scanner”.

You can repair unrecognised WordPress core files automatically – go to Hack Protection module => Core File Scanner (enabled) => enable “Auto Repair” to set the scanner to automatically repair files when the scan next runs.

I recommend you to read this help article:
https://icontrolwp.freshdesk.com/support/solutions/articles/3000048815-how-can-i-repair-files-that-are-discovered-by-the-core-file-scanner-

Regards,
Jelena

• This reply was modified 8 years, 3 months ago by Jelena.
• This reply was modified 8 years, 3 months ago by Jelena.

Hi,

Thanks for contacting us.

We don’t have the option for disabling directory browsing. You can add rule to .htaccess.

I would also like to let you know that, as of 23rd November 2017, in order to allow us to continue to develop and maintain Shield Security, we’re limiting to technical support to premium subscribers only. Please see our public announcement here:
https://wordpress.org/support/topic/technical-support-is-now-a-premium-feature/

Thank you for your understanding.:)

We’ve made it easy to to become a Pro subscriber with our new One Dollar Plugin platform, and Shield Security Pro is our first $1 Plugin available there.

If you’re interested in the One Dollar Plugin, or Shield Pro, please follow this link: https://onedollarplugin.com/

You will always be welcome whenever you decide to join our new One Dollar Plugin community, and you’ll be helping to support development into the future.

Regards,
Jelena

Hi,

Basically, no, you can’t.

But, in case you have multiple sites and you want to have the same security settings for all of them, you can use automatic “Import/Export” feature. This is how it works:
https://icontrolwp.freshdesk.com/support/solutions/articles/3000073146-how-to-create-shield-security-network-with-automatic-import-export-feature

I would like to use this opportunity to let you know that, as of 23rd November 2017, in order to allow us to continue to develop and maintain Shield Security, we’re limiting to technical support to premium subscribers only. Please see our public announcement here:
https://wordpress.org/support/topic/technical-support-is-now-a-premium-feature/

Thank you for your understanding.

We’ve made it easy to to become a Pro subscriber with our new One Dollar Plugin platform, and Shield Security Pro is our first $1 Plugin available there.

If you’re interested in the One Dollar Plugin, or Shield Pro, please follow this link: https://onedollarplugin.com/

You will always be welcome whenever you decide to join our new One Dollar Plugin community, and you’ll be helping to support development into the future.

Regards,

Jelena

• This reply was modified 8 years, 4 months ago by Jelena.

Hi,

Thanks for reaching out to us.

Over the years we’ve provided a lot of documentation for Shield security and it’s the best place to start:
https://icontrolwp.freshdesk.com/support/solutions

Also, this question has probably been asked before and you can search the WordPress forums for questions similar to your own. Simply use the search box at the top of this page:
https://wordpress.org/support/plugin/wp-simple-firewall

As of 23rd November 2017, in order to allow us to continue to develop and maintain Shield Security, we’re limiting to technical support to premium subscribers only. Please see our public announcement here:
https://wordpress.org/support/topic/technical-support-is-now-a-premium-feature/

Thank you for your understanding.

We’ve made it easy to to become a Pro subscriber with our new One Dollar Plugin platform, and Shield Security Pro is our first $1 Plugin available there.

If you’re interested in the One Dollar Plugin, or Shield Pro, please follow this link: https://onedollarplugin.com/

You will always be welcome whenever you decide to join our new One Dollar Plugin community, and you’ll be helping to support development into the future.

Thank you.

Jelena

Hi,

Thanks for reaching out. I understand your concern.

You can find help on all aspects of Shield here:
https://icontrolwp.freshdesk.com/support/solutions

Please allow me to inform you that, as of 23rd November 2017, we provide technical support for Shield Security to premium subscribers only. Please see our public announcement here:
https://wordpress.org/support/topic/technical-support-is-now-a-premium-feature/

Thank you for your understanding.

Technical support service is now available with our new One Dollar Plugin platform, and Shield Security Pro is our first $1 Plugin available there.

If you’re interested in the One Dollar Plugin, or Shield Pro, please follow this link: https://onedollarplugin.com/

You will always be welcome whenever you decide to join our new $1 plugin community!

Regards,
Jelena