Jelena's Replies - page 18

Forum Replies Created

Viewing 15 replies - 256 through 270 (of 311 total)

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Forum: Plugins
In reply to: [Shield: Blocks Bots, Protects Users, and Prevents Security Breaches] Cooldown
Plugin Support Jelena
(@jmisic)

7 years, 9 months ago
Hi,

The best thing to do is to read this article here:
https://icontrolwp.freshdesk.com/support/solutions/articles/3000000882-what-is-login-cooldown-and-how-does-it-work-

It would also be good to check your audit trail logs:
https://icontrolwp.freshdesk.com/support/solutions/articles/3000070244-review-your-wordpress-site-activities-with-the-audit-trail-viewer-

Please read our support policy here.

Thanks for your understanding.

Jelena
- This reply was modified 7 years, 9 months ago by Jelena.
Forum: Plugins
In reply to: [Shield: Blocks Bots, Protects Users, and Prevents Security Breaches] How To Stop Bot Fake User Registrations

Plugin Support Jelena
(@jmisic)

7 years, 9 months ago

Hi Dwi,

We see that you’re a premium subscriber. Many thanks for your support.

We’ve just opened support ticket for you. It was sent to your purchase email address. Please check your inbox.

We await for your response.

Thanks

Forum: Plugins
In reply to: [Shield: Blocks Bots, Protects Users, and Prevents Security Breaches] Auto Blocked IPs with same IP multiple times

Plugin Support Jelena
(@jmisic)

7 years, 10 months ago

You can go through the Audit Trail and find out what happened:
https://icontrolwp.freshdesk.com/support/solutions/articles/3000070244-review-your-wordpress-site-activities-with-the-audit-trail-viewer-

Forum: Plugins
In reply to: [Shield: Blocks Bots, Protects Users, and Prevents Security Breaches] 2FA OTP gets an error on first try then works on second try

Plugin Support Jelena
(@jmisic)

7 years, 10 months ago

Hi David,

We’ve just released an update (6.8.2) to fix this and a couple of other issues. OTP works fine now.

Thanks.
Jelena

Forum: Plugins
In reply to: [Shield: Blocks Bots, Protects Users, and Prevents Security Breaches] Audit trail setting page showing error 504 gateway timeout

Plugin Support Jelena
(@jmisic)

7 years, 11 months ago

Hi,

Thanks for the update.

And, yes, let us know if you encounter any problem again.

Cheers!
Jelena

Forum: Plugins
In reply to: [Shield: Blocks Bots, Protects Users, and Prevents Security Breaches] Chrome HTTP Security Headers

Plugin Support Jelena
(@jmisic)

8 years ago

Hi,

All information about Shield’s HTTP Security Headers feature, including how to whitelist sources of the approved content, can be found here:
https://icontrolwp.freshdesk.com/support/solutions/folders/3000013240

Please understand that we provide technical support for Shield Security to paid subscriptions only. This was put into effect from November 2017.

Thank you for your understanding. 🙂

Regards,
Jelena

Forum: Plugins
In reply to: [Shield: Blocks Bots, Protects Users, and Prevents Security Breaches] Settings for http headers?

Plugin Support Jelena
(@jmisic)

8 years ago

No problem! 🙂

Forum: Plugins
In reply to: [Shield: Blocks Bots, Protects Users, and Prevents Security Breaches] Settings for http headers?

Plugin Support Jelena
(@jmisic)

8 years ago

Hi,

Thanks for your questions.

It’s very difficult to tell you what options you should enable, as that depends on your personal requirements.

Before enabling one option, the best for you would be to read the help documentation for it first. All the documentation can be found here:
https://icontrolwp.freshdesk.com/support/solutions/3000000023

Apart from this, each option within plugin itself contains help docs.

In regards to headers, we suggest you to read the following:
https://icontrolwp.freshdesk.com/support/solutions/articles/3000070307-what-is-the-http-headers-module-and-how-does-it-work-
and
https://icontrolwp.freshdesk.com/support/solutions/folders/3000013240

And, yep, there is a report that shows all your site activities (including blocks, IPs…). To access this, you can enable Audit Trail module and use its Viewer:
https://icontrolwp.freshdesk.com/support/solutions/articles/3000070244-review-your-wordpress-site-activities-with-the-audit-trail-viewer-

Hope that helps.

Please understand that we provide customer support for Shield Security to paid subscriptions only. This was put into effect from November 2017.

Many thanks for your understanding. 🙂

Regards,
Jelena

Forum: Plugins
In reply to: [Shield: Blocks Bots, Protects Users, and Prevents Security Breaches] GDPR and The Shield

Plugin Support Jelena
(@jmisic)

8 years, 1 month ago

Hi Massimo,

Thanks for your question.

The data protection and policies are something we’ve already started putting together. It’s on the way and will definitely be in-place on time (before May 25th).

Regards,
Jelena

Forum: Plugins
In reply to: [Shield: Blocks Bots, Protects Users, and Prevents Security Breaches] Got locked out just by editing setting info

Plugin Support Jelena
(@jmisic)

8 years, 1 month ago

Hi,

Thanks for the update. We’re glad to hear that you’ve managed to sort the problem out.

Regards and have a nice weekend.

Jelena

Forum: Plugins
In reply to: [Shield: Blocks Bots, Protects Users, and Prevents Security Breaches] Manually running scan Wizards
Plugin Support Jelena
(@jmisic)

8 years, 1 month ago
Hi Steve,

First of all, thank you for subscribing and for your support in Shield development.

We’re sorry for the trouble you’re having.

We’ve tried to replicate this, but we couldn’t find any issue.

When you click “Next”, do you get any error?

If yes, please see here:
https://icontrolwp.freshdesk.com/support/solutions/articles/3000077018-when-i-launch-wizard-error-message-occurs

Let us know if the above article was helpful or if you need any further help.

Regards and many thanks for your time. 🙂

Jelena
- This reply was modified 8 years, 1 month ago by Jelena.
Forum: Plugins
In reply to: [Shield: Blocks Bots, Protects Users, and Prevents Security Breaches] hide login page

Plugin Support Jelena
(@jmisic)

8 years, 1 month ago

Hi,

You do not need to put in your WordPress URL. The value you put should be only the last part of the URL path.

Only letters and numbers are permitted, i.e. abc123def45. If you use any other characters, they will be filtered out.

Please see here:
https://icontrolwp.freshdesk.com/support/solutions/articles/3000069934-what-is-the-hide-wordpress-login-page-feature-

If you have trouble with this, it could be caused by:
– some other security plugin running on that site
– other plugin that modifies your login screen
– you have added your IP address to the white list

Hope that helps.

Please note that you’ll need to upgrade to Pro for further support.

Thanks

Jelena

Forum: Plugins
In reply to: [Shield: Blocks Bots, Protects Users, and Prevents Security Breaches] It fail to restore language specific files

Plugin Support Jelena
(@jmisic)

8 years, 2 months ago

Hi,

Thanks for letting us know about this.

We’ll look at it.

Regards,
Jelena

Forum: Plugins
In reply to: [Shield: Blocks Bots, Protects Users, and Prevents Security Breaches] Multisite/WPMS error

Plugin Support Jelena
(@jmisic)

8 years, 2 months ago

Hi,

Thanks for getting in touch and for such kind words about Shield. We’re always glad to hear that our plugin meets your expectations. 🙂

In regards to your question:
Shield can be network activated, but there are no options for subsites.

Hope that helps.

Regards,
Jelena

Forum: Plugins
In reply to: [Shield: Blocks Bots, Protects Users, and Prevents Security Breaches] Security Access Key accepted, still locked out

Plugin Support Jelena
(@jmisic)

8 years, 2 months ago

Hi,

Thanks for getting in touch.

Please follow the guide outlined in the article here:
https://icontrolwp.freshdesk.com/support/solutions/articles/3000017219-help-i-can-t-remember-my-security-admin-key

Please understand that we provide email technical support for Shield Security to paid subscriptions only. This was put into effect from November 2017.

If you would like to upgrade and receive all the benefits that brings, including technical support, you can do so at One Dollar Plugin: https://onedollarplugin.com/

Thank you for your understanding. 🙂

Over the years we’ve provided a lot of documentation for Shield security and it’s the best place to start if you have any trouble: https://icontrolwp.freshdesk.com/support/solutions

You will always be welcome if you decide to join the new One Dollar Plugin community, and you’ll get all the great Pro features, with the bonus of helping support development into the future.

Thank you.

Regards,
Jelena

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