Jelena

Hi,

Thanks for contacting us.

We released an update to let people use paths, as well as file names. You’re using windows and so paths are structured different. We’ll be releasing an improvement to this in the next release which will hopefully fix the problem.

If there’s anything else we can help you with, please feel free to contact us anytime.

Regards,
Jelena

Hi,

Thanks for contacting us.

If you want to exclude file from the scan, make sure you add the file name, not the file path. We’ll probably be adding support for paths at a later date.

Here’s more information about the unrecognised files exclusion:
https://www.icontrolwp.com/blog/extensions-security-scanner/.

Many thanks for your time and if you have any trouble, let us know. We’ll be glad to help.

Regards,
Jelena

• This reply was modified 8 years, 8 months ago by Jelena.
• This reply was modified 8 years, 8 months ago by Jelena.

Hi,

Thanks for contacting us.

To change the number of failed login attempts that are allowed, you can update the transgression limit (option under the “IP Manager” feature), and here’s how to do this: https://icontrolwp.freshdesk.com/support/solutions/articles/3000040096

For more useful information about the transgression limit and the Automatic IP Black List system in general, read our blog article here: https://www.icontrolwp.com/blog/wordpress-security-plugin-update-automatically-block-malicious-visitors/

As to error messages, Shield Pro will allow you to customize messages. It is currently under development.

If there’s anything else we can do for you, please feel free to contact us anytime.

Regards,
Jelena

Hi,

Not sure what the cause is.

But you can experiment with removing those lines from your wp-config.php your host added and see if there is any improvement.

Before you start with experimenting, have a backup of the wp-config.php, just in case if something goes wrong and breaks your site.

Regards,
Jelena

Hello Winfried,

No problem. Anytime! 🙂

If you need more help, feel free to get back to us.

Have a great day, too.

Regards,
Jelena

• This reply was modified 8 years, 8 months ago by Jelena.

Hi Winfried,

Thanks for contacting us.

Sorry for the delay in getting back to you.

No, it is not a hack.

Unrecognised files are the files that are not part of your WordPress core installation.

In other words, all non-standard files stored inside the WordPress core installation are identified as unrecognised.

The scanner detects Unrecognised files and you decide whether to remove or to keep them.

If you are still unsure which unrecognised files you should keep or delete, please talk with your web host and they’ll help you determine what’s best for your site.

For more explanation about Unrecognised File Scanner, and Unrecognised files, please follow this link:

https://icontrolwp.freshdesk.com/support/solutions/articles/3000069910-hack-protection-module-unrecognised-file-scanner-summary

If anything else we can help you with, feel free to come back to us.

Regards,
jelena