Security Access Key accepted, still locked out

Hi,

Thanks for getting in touch.

Please follow the guide outlined in the article here:
https://icontrolwp.freshdesk.com/support/solutions/articles/3000017219-help-i-can-t-remember-my-security-admin-key

Please understand that we provide email technical support for Shield Security to paid subscriptions only. This was put into effect from November 2017.

If you would like to upgrade and receive all the benefits that brings, including technical support, you can do so at One Dollar Plugin: https://onedollarplugin.com/

Thank you for your understanding. 🙂

Over the years we’ve provided a lot of documentation for Shield security and it’s the best place to start if you have any trouble: https://icontrolwp.freshdesk.com/support/solutions

You will always be welcome if you decide to join the new One Dollar Plugin community, and you’ll get all the great Pro features, with the bonus of helping support development into the future.

Thank you.

Regards,
Jelena