Jelena
Forum Replies Created
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No problem, Steve. Happy to help.
Hi Steve,
In this case, best is to check your Audit Trail to find what’s triggering the block so you could find the problem cause and resolve it. Please see here how to use Audit Trail:
https://icontrolwp.freshdesk.com/support/solutions/articles/3000070244If the problem is caused by firewall, you can whitelist the parameters:
https://icontrolwp.freshdesk.com/support/solutions/articles/3000070467This article also might be helpful for you. It explains how to interpret firewall entries in Audit Trail and whitelist parameters:
https://icontrolwp.freshdesk.com/support/solutions/articles/3000079746On the other hand, if you don’t see any block entries in your Audit Trail, than it wasn’t Shield blocking you.
Hope this helps in some way.
Regards,
Jelena
Hi Steve,
Thanks for your question.
It’s about the same plugin – Shield. We renamed WP Simple Firewall to Shield.
Regards,
Jelena
- This reply was modified 6 years, 8 months ago by Jelena.
Hi,
Thanks for your question.
Firstly, please understand that, how Shield will respond depends on your own settings only.
In this case, it looks like you’re having Auto Block Expiration set to 60min. Please see here:
https://icontrolwp.freshdesk.com/support/solutions/articles/3000040097You may also want to review your “Block Bad IPs/Visitors” settings, and this article might be helpful for you:
https://icontrolwp.freshdesk.com/support/solutions/articles/3000070571If you don’t want to wait 60min to get unblocked automatically, you can always temporarily disable Shield and regain access into your site
https://icontrolwp.freshdesk.com/support/solutions/articles/3000000959
… and remove your IP from the blacklist (Shield Security Dashboard => IP Lists).If you want to know why you got blacklisted, Audit Trail would be best place to start:
https://icontrolwp.freshdesk.com/support/solutions/articles/3000070244Hope this explanation and solution articles were helpful for you.
Regards,
JelenaHi,
You can forcefully turn off all restrictions made by Shield first, and this is how to do that:
https://icontrolwp.freshdesk.com/support/solutions/articles/3000000959Once you’re back in, you may remove your IP from the blacklist. Please see this help article here:
https://icontrolwp.freshdesk.com/support/solutions/articles/3000072655Then, you may want to review your audit trail (Shield Security Dashboard => Audit Trail). It’ll tell you what have happened so you can debug the problem.
Hope this helps.
Regards,
Jelena- This reply was modified 6 years, 10 months ago by Jelena.
Hi Ron,
You’re right, this is odd behavior.
We’re not sure what’s happening. It could be another plugin (or theme) installed on your site that’s being quite aggressive in enqueuing its own CSS styles.
You may want to try to disable each plugin (or theme), 1 at a time and test. When OTP loads normally, you’ve found the problem plugin/theme.
Please try this and let us know what you’ve found.
Thanks.
JelenaHi,
Thanks for reporting this.
We’re investigating what’s causing it.
Could you, please, check your “Comments Cooldown” and “Comment Token Expire” settings, and let us know if they’re the same?
Thanks.
Jelena
Hi,
Sorry to hear about the problems you had with vulnerable plugins.
We’ll take a closer look and see what’s going on and what we can do about it.
Many thanks!
Hi,
We’ll take a closer look and see what’s going on.
Thanks!
Hi,
Sorry about the trouble you’re having.
Best would be to check your Audit Trail logs to find out what’s going on. You can grab it from the Shield Security Dashboard => Audit Trail:
https://icontrolwp.freshdesk.com/support/solutions/articles/3000070244The Audit Trail will help you to find the problem cause so you can solve it.
Regards,
JelenaHi,
Thanks for your question.
Yep, we have this functionality available. Please see this article here:
https://icontrolwp.freshdesk.com/support/solutions/articles/3000070593Cheers!
JelenaHi,
Thanks for your question.
The problem is most likely be that you’re using a custom login form, the necessary calls that WordPress login forms normally make are not being processed.
Unfortunately custom login forms need dedicated, custom code to work with systems like Shield that hook into them.
If you intend to use custom login forms for your users, then you will most likely not be able to use Shield’s login protection system.
However, WooCommerce provides custom login forms, and we support this (pro feature) because they provide the mechanisms to do this… unfortunately this isn’t very common with custom-built forms.
Having said that, if you have any questions about pro, we encourage you to visit our support site here.
Thanks.
JelenaThere’s no problem at all.
This is a very good suggestion, thanks for that. We’ll work on it.
Regards and have a nice day. 🙂
Hi,
We’re always listening, and if something makes good sense, we’ll do it. 🙂
Thanks for the suggestion. It’s been added to our list of requests.
Cheers!
Hi,
We’re sorry to hear that you cannot find IP lists.
Up until Shield v7, IP lists (along with audit trail tables, traffic watch…) was not easily accessible. Users had to dig through options pages to get there. Now, it’s front and centre.
You may find it under Shield => Security Dashboard > IP Lists tab:
https://icontrolwp.freshdesk.com/support/solutions/articles/3000072655-how-to-use-ip-lists-management-toolShield 7 was a major upgrade and this means changes in many different areas. It just may take a little getting used to it. 🙂
Regards,
Jelena