Jawada
Forum Replies Created
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Hello @icchemrityu ,
We have resolved the security vulnerabilities in our most recent releases. Please update your plugin to the latest version and let us know if the issue persists.
If the issue continues, feel free to reach out to our dedicated support forum. You can visit the following link: https://help.popup-builder.com/en/, where you’ll find options to chat with us or send an email. Our team is available and happy to assist you with any concerns you may have.
Best regards,
We have resolved the security vulnerabilities in our most recent releases. Please update your plugin to the latest version and let us know if the issue persists.
If the issue continues, feel free to reach out to our dedicated support forum. You can visit the following link: https://help.popup-builder.com/en/, where you’ll find options to chat with us or send an email. Our team is available and happy to assist you with any concerns you may have.
Best regards,
Hello @gerjanschoemaker ,
We have resolved the security vulnerabilities in our most recent releases. Please update your plugin to the latest version and let us know if the issue persists.
If the issue continues, feel free to reach out to our dedicated support forum. You can visit the following link: https://help.popup-builder.com/en/, where you’ll find options to chat with us or send an email. Our team is available and happy to assist you with any concerns you may have.
Best regards,
Hello @gerjanschoemaker ,
We have resolved the security vulnerabilities in our most recent releases. Please update your plugin to the latest version and let us know if the issue persists.
If the issue continues, feel free to reach out to our dedicated support forum. You can visit the following link: https://help.popup-builder.com/en/, where you’ll find options to chat with us or send an email. Our team is available and happy to assist you with any concerns you may have.
Best regards,
Hello @crzyhrse ,
We have resolved the security vulnerabilities in our most recent releases. Please update your plugin to the latest version and let us know if the issue persists.
Best regards,
Hello @kyrstenjunior
This case was investigated by the development area and here is some feedback,
Alternatively, could they try increasing both
upload_max_filesize
and memory_limit to 512MB and try again?Please let us know the reulsts.
Best Regards
Hi @viotto
Thank you for bringing this issue to our attention.
We’ve attempted to reproduce the problem on a freshly installed site but were unable to do so. This suggests the issue may be specific to your production environment.
To help us investigate further, could you please provide the following details?
- WordPress version
- PHP version
- Web server (e.g., Apache, Nginx)
- MySQL/MariaDB version
- Active theme name and version
- List of active plugins with their versions
- Any recent updates (WordPress, plugins, theme) prior to the issue
- PHP error log (if available)
Additionally, you can try the following troubleshooting steps on your end:
- Deactivate other plugins one by one to identify any conflicts
- If you’re using a caching plugin, try clearing the cache or temporarily disabling it, as it may also cause such issues
Once we have the above information, we’ll be able to assist you more effectively.
Best regards,
Hi @mariank1234
Thank you for reaching out. While I can’t provide an exact reason for this issue just yet, could you please share more details, including:
- Your WordPress version
- Your PHP version
- Your Popup Builder version
- Whether you’re using any email sender plugins (e.g., WP SMTP)
Additionally, please note that we do not provide support for premium extensions on this forum. If you need further assistance, please reach out to us through our dedicated support forum: https://help.popup-builder.com/en/. There, you can chat with us or send an email, and our team will be happy to assist you.
Best regards,
Thank you for reaching out.
- Unfortunately, we do not offer a loop feature at the moment.
- Please note that most browsers allow autoplay only when the video/audio is muted to ensure a better user experience and prevent inconvenience.
- To adjust the popup’s timing, please use the delay or other trigger options. Displaying multiple popups simultaneously may cause issues or overlap, preventing them from functioning properly.
Additionally, please note that we do not provide support for premium extensions on this forum. If you have further questions or need assistance, please contact us directly through our dedicated support forum: https://help.popup-builder.com/en/. There, you can chat with us or send an email, and our team will be happy to assist you.
Best regards,
Hi @escatech2
Thank you for reaching out. You can use our Advanced Closing extension to achieve this: How to Customize the Popup Closing Options. Please note that this is a premium extension.
If you have any further questions or need assistance, please reach out to us directly through our dedicated support forum: https://help.popup-builder.com/en/. There, you’ll have the option to chat with us or send an email. Our team is ready to assist you promptly.
Best regards,
Hi @nemis
Thank you for reaching out and bringing this to our attention. I will escalate this to the development team, and we will address the issue in the next version release.
Please let us know if you have any further questions or concerns.
Best regards,
Thank you for reaching out and bringing this to our attention. Wordfence is currently flagging the feature related to exporting and importing user lists. While we work on a long-term solution to ensure seamless export of subscription data, we have implemented measures in our most recent versions to enhance security. These include requiring verification codes for both imports and exports, as well as encrypting downloaded and uploaded data.
Additionally, you can mitigate this issue by restricting plugin access to administrators only for subscription exports. If this feature is available to backend users, limiting access should help prevent further complications.
We sincerely appreciate your understanding and patience as we actively work towards a comprehensive resolution.
Best Regards
Hi @guyshomenet
Thank you for reaching out and bringing this to our attention. I will escalate this to the development team, and we will address the issue in the next version release.
Please let us know if you have any further questions or concerns.
Best regards,
Hi @magikweb
Thank you for reaching out and bringing this to our attention. I will escalate this to the development team, and we will address the issue in the next version release.
Please let us know if you have any further questions or concerns.
Best regards,
Hello,
Thank you for reaching out and bringing this to our attention. Wordfence is currently flagging the feature related to exporting and importing user lists. While we work on a long-term solution to ensure seamless export of subscription data, we have implemented measures in our most recent versions to enhance security. These include requiring verification codes for both imports and exports, as well as encrypting downloaded and uploaded data.
Additionally, you can mitigate this issue by restricting plugin access to administrators only for subscription exports. If this feature is available to backend users, limiting access should help prevent further complications.
We sincerely appreciate your understanding and patience as we actively work towards a comprehensive resolution.
Best Regards