Jawada
Forum Replies Created
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Thank you for reaching out. The Autoresponder is designed to send emails when users sign up for newsletters or fill out a form. It’s unusual for it to send emails only when users are logged in.
To better assist you, please use the following link to contact our support team directly: https://help.popup-builder.com/en/. There, you can chat with us or send an email. Our team will be happy to investigate this further and provide the necessary support.
Best regards,
Hi @chrismroch
Thank you for reaching out, and we apologize for any inconvenience this may have caused. Since the billing issue relates to premium support, I recommend contacting our support team through the dedicated support forum: https://help.popup-builder.com/en/. They will be able to assist you with any billing-related concerns.
Regarding plugin deactivation, you can do this via cPanel or by deleting the plugin folder from your directory. Please note that doing so will result in the loss of any saved popups or subscription data.
I hope this helps! If you have any further questions, please let us know.
Best regards,
Hi @w3mind
Thank you for reaching out and bringing this to our attention. Wordfence is currently flagging the feature related to exporting and importing user lists. While we work on a long-term solution to ensure seamless export of subscription data, we have implemented measures in our most recent versions to enhance security. These include requiring verification codes for both imports and exports, as well as encrypting downloaded and uploaded data.
Additionally, you can mitigate this issue by restricting plugin access to administrators only for subscription exports. If this feature is available to backend users, limiting access should help prevent further complications.
We sincerely appreciate your understanding and patience as we actively work towards a comprehensive resolution.
Best Regards
Hello @websitegirlca ,
We’ve recently released a fixed version (4.3.6). Please update Popup Builder to the latest version and check if the issue persists. Should you have any questions, you can visit our support page, where you’ll find options to chat with us or send an email. Our team is available to help you and will be happy to address any concerns you may have.
Regards
Thank you for reaching out. This issue has been resolved. Could you confirm if you were able to proceed with the purchase?
If the issue persists, you can visit our support page, where you’ll find options to chat with us or send an email. Our team is available to help you and will be happy to address any concerns you may have.
Regards
Hi @cidcreative & @fotoexpres,
Thank you for reaching out. We apologize for any delay this may have caused. I need to investigate this issue further, but I have a few questions to better understand the situation:
- What is your current version of Popup Builder?
- What type of popup did you create?
- What are your current versions of PHP and WordPress?
- Are you using any display limitations? (These settings can affect how often the popup appears.)
Additionally, please note that we do not provide support for premium extensions of the plugin on this forum. You can visit our support page, where you’ll find options to chat with us or send an email. Our team is available to help you and will be happy to address any concerns you may have.
Regards
Hello,
We’ve recently released a fixed version (4.3.6). Please update Popup Builder to the latest version and check if the issue persists. Should you have any questions, you can visit our support page, where you’ll find options to chat with us or send an email. Our team is available to assist you and will gladly address any concerns you may have.
Regards
Hello @jrmypdgr ,
Could you please update Awesome Support to the latest version, 6.3.1? This update will resolve the issue. If you continue to experience any problems, please let us know.
Best regards,
Hello @rweil55 ,
Could you please update Awesome Support to the latest version, 6.3.1? This update will resolve the issue. If you continue to experience any problems, please let us know.
Best regards,
Hi @slatapolsky
Thank you for reaching out. The required PHP version for the Gravity Forms Bridge is PHP 7.1 (with 7.3 or later recommended). The core version of Awesome Support is fully compatible with all the latest PHP versions, and we recommend using PHP 7.3.4 or later. I hope this helps!
Since Gravity Forms Bridge is a premium extension, I won’t be able to assist with questions related to it here. However, you can always open a ticket with us through our dedicated support forum:
If you have any further questions, feel free to reach out.
Best regards,
Hi @elizxer
Thank you for reaching out. Regrettably, it is not possible to modify the default template. When a user clicks on the “My Tickets” page, it displays all the tickets they have created and closed.
I hope this makes sense. If you have any questions, please feel free to reach out.
Best regards,
Hi @curtisgriffin ,
We have fixed the reported bugs and issues, and an updated version has been released. Please update your Awesome Support to version 6.3.1.
If you have any further questions, please feel free to reach out.
Best regards,
Hi @jmaartenw ,
We have fixed the reported bugs and issues, and an updated version has been released. Please update your Awesome Support to version 6.3.1.
If you have any further questions, please feel free to reach out.
Best regards,
Hi,
We have fixed the reported bugs and issues, and an updated version has been released. Please update your Awesome Support to version 6.3.1.
If you have any further questions, please feel free to reach out.
Best regards,
Hi @kampot888 ,
We have fixed the reported bugs and issues, and an updated version has been released. Please update your Awesome Support to version 6.3.1.
If you have any further questions, please feel free to reach out.
Best regards,