Jawada

Hi @osvaldogodoy01

We apologize for any inconvenience this may have caused. The User Roles Trigger with Advanced Targeting is working as expected. Did you have a chance to review the documentation here?

👉 How to Use the Advanced Targeting Extension

For premium features, we provide dedicated support through our official forum. Could you please reach out to us directly using the following link?

👉 Popup Builder Support

There, you’ll find options to chat with us or send us an email. Our team is available and will be happy to assist you with any concerns you may have.

As you’ve been directed to the appropriate forum, I’ll go ahead and mark this thread as resolved. If you have any further inquiries,or need assistance, feel free to reach out to us via our support portal. We’re here to help!

Best regards,

Hello,

As we haven’t heard back from you for over two weeks, we’ll go ahead and mark this thread as resolved.

If the issue persists or you have any further questions, please don’t hesitate to reach out to us directly via our support portal: https://help.popup-builder.com/en/. You can either chat with us live or submit a support ticket by email.

Should you require additional information or assistance, our team will be happy to help you promptly.

Best regards,

Hello @shaunus ,

Thank you for reaching out and bringing this to our attention.

I’ve escalated the issue to our higher support team for further investigation. In the meantime, we kindly ask that you contact us directly through our support portal for more immediate assistance, the team might have some questions so we will ask you there.
https://help.popup-builder.com/en/

There, you’ll have the option to start a live chat or send us an email. Our support team is always available and happy to help.

Best regards,

Hola @rdeformes ,

Gracias por contactarnos.

Creo que nuestro equipo ya te está ayudando a través del chat en vivo, ya que se trata de una función premium del plugin.

Sin embargo, si aún necesitas más ayuda, ten en cuenta que, de acuerdo con las directrices de WordPress, no podemos ofrecer soporte para las funciones Pro del plugin a través de foros públicos.

Para obtener ayuda directa, te rogamos que nos contactes a través de nuestro portal de soporte:

https://help.popup-builder.com/en/

Podrás iniciar un chat en vivo o enviarnos un correo electrónico. Nuestro equipo de soporte está siempre disponible y encantado de ayudarte con cualquier pregunta o inquietud que puedas tener.

Atentamente,

Hi @xwerson

Thank you for your feedback, and we completely understand your concern.

We regret to inform you that at the moment, the plugin does not support the WebP file format. We do recognize how valuable and widely adopted this format has become, especially for optimizing web performance.

I’ve gone ahead and escalated your request to the appropriate team for further review. While we can’t provide a specific timeline, please know that we’re always working to improve and expand compatibility based on user feedback like yours.

Thank you again for bringing this to our attention!

Best regards,

Hi @henryclarke10

Thank you for reaching out, and we sincerely apologize for any inconvenience this may have caused.

Regarding the video display issue, please navigate to the Advanced tab in the popup settings and adjust the Position option. Selecting “Center” should help position the video as desired.

Please note that, in accordance with WordPress guidelines, we are unable to provide support for Pro plugin features through public forums. For further assistance, we kindly ask you to contact us directly via our support portal:

Popup Builder Support Center

There, you can either start a live chat or send us an email. Our support team is available and happy to assist you with any questions or concerns.

Best regards,