Jawada
Forum Replies Created
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Hi @jimbob12345
We apologise for the inconvenience. We acknowledge that this is an issue with our most recent release version 6.3.0, so this is a known issue and the team is actively working on and updating. In the meantime, if you like to use this feature without any issue, we recommend using an older version 6.2.2 of the plugin.
Please follow these steps to download it:
- Visit the provided link.
- Scroll down to “Advanced Option.”
- Under “Please select a specific version to download,” click on the dropdown menu and choose the version you wish to download.
- Please backup your site.
- Upload this version to your WordPress site and replace the existing plugin.
- Please disable auto-update for Awesome support.
This workaround should address the issue temporarily. We expect to release a permanent fix in the next version of the plugin.
Thank you for your patience and understanding.
Best regards,
Hi @crzyhrse
Since we haven’t heard back from you for some time, we will consider this thread resolved. If you need further assistance, please don’t hesitate to reach out to us through our dedicated support forum, and we will be happy to assist you accordingly.
Thank you!
Hi @stekky81
Since we haven’t heard back from you for some time, we will consider this thread resolved. If you need further assistance, please don’t hesitate to reach out to us through our dedicated support forum, and we will be happy to assist you accordingly.
Thank you!
Hi @crzyhrse
Since we haven’t heard back from you for some time, we will consider this thread resolved. If you need further assistance, please don’t hesitate to reach out to us through our dedicated support forum, and we will be happy to assist you accordingly.
Thank you!
Hi @invest101hk
Since we haven’t heard back from you for some time, we will consider this thread resolved. If you need further assistance, please don’t hesitate to reach out to us through our dedicated support forum, and we will be happy to assist you accordingly.
Thank you!
Since we haven’t heard back from you for some time, we will consider this thread resolved. If you need further assistance, please don’t hesitate to reach out to us through our dedicated support forum, and we will be happy to assist you accordingly.
Thank you!
Hi @piero1978
Since we haven’t heard back from you for some time, we will consider this thread resolved. If you need further assistance, please don’t hesitate to reach out to us through our dedicated support forum, and we will be happy to assist you accordingly.
Thank you!
Hi @wigglepit & @emielb
Thank you for reaching out and bringing this to our attention. Wordfence is currently flagging the feature related to exporting and importing user lists. While we work on a long-term solution to ensure seamless export of subscription data, we have implemented measures in our most recent versions to enhance security. These include requiring verification codes for both imports and exports, as well as encrypting downloaded and uploaded data.
Additionally, you can mitigate this issue by restricting plugin access to administrators only for subscription exports. If this feature is available to backend users, limiting access should help prevent further complications.
We sincerely appreciate your understanding and patience as we actively work towards a comprehensive resolution.’
Thank you
Hi @digitd
I have thoroughly investigated this matter and was unable to reproduce the issue. It appears that the editor (if granted access) can utilize the plugin features without any problems. However, this might differ in your specific environment.
To address this issue effectively, could you please provide more details through our live chat or ticket support forum? We will do our best to assist you with troubleshooting and resolve the issue promptly.
Thank you for your cooperation.
Hi @cdfphillips
Thank you for reaching out and bringing this to our attention. Wordfence is currently flagging the feature related to exporting and importing user lists. While we work on a long-term solution to ensure seamless export of subscription data, we have implemented measures in our most recent versions to enhance security. These include requiring verification codes for both imports and exports, as well as encrypting downloaded and uploaded data.
Additionally, you can mitigate this issue by restricting plugin access to administrators only for subscription exports. If this feature is available to backend users, limiting access should help prevent further complications.
We sincerely appreciate your understanding and patience as we actively work towards a comprehensive resolution.
Thank you
Hi @kokoruz
Thank you for reaching out and bringing this to our attention. While no other users have reported this issue since our most recent update, we kindly request you to reach out to us on the dedicated support forum with more details. This will help us address the issue and include a fix in the upcoming version.
We truly appreciate your assistance and understanding.
Best Regards
Hi @roxidesi
Thank you for reaching out and bringing this to our attention. Wordfence is currently flagging the feature related to exporting and importing user lists. While we work on a long-term solution to ensure seamless export of subscription data, we have implemented measures in our most recent versions to enhance security. These include requiring verification codes for both imports and exports, as well as encrypting downloaded and uploaded data.
Additionally, you can mitigate this issue by restricting plugin access to administrators only for subscription exports. If this feature is available to backend users, limiting access should help prevent further complications.
We sincerely appreciate your understanding and patience as we actively work towards a comprehensive resolution.
If you have any further questions or need additional assistance, please don’t hesitate to let us know.
Best regards,
Hi @pfmack
We apologize for any inconvenience caused. After reviewing the matter, I was unable to locate a pending billing query. While I understand that these issues may take some time to process, could you kindly confirm the email address you used to request the refund?
Since this platform is not the appropriate channel to address this issue, we kindly request you to send us another message through the correct platform for further assistance.
Thank you for your understanding.
Best Regards
Hi @ankitm33
Thank you for reaching out. We have detailed documentation on the REST API and how you can use it to meet your needs. You can learn more about it here: REST API Documentation.
If you have further questions or specific requirements, please feel free to share more details with our pre-sales team via this link: Contact Us. They will be happy to assist you.
Best Regards
Thank you for bringing this to our attention. This is a known issue, and our team is actively working on it. The next version release will include a fix.
If you have any further questions, please don’t hesitate to reach out.
Best Regards