Jawada
Forum Replies Created
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Hi @meysamh98
Thank you for reaching out and bringing this issue to our attention. We will investigate it and address it accordingly. Your patience is greatly appreciated.
Best Regards
Hi @anopened01
Thank you for reaching out. Unfortunately, it is not possible to remove the logout button from the user ticket page, as this is a built-in feature of the template.
If you have any further questions, please feel free to let us know.
Best Regards
Forum: Plugins
In reply to: [Awesome Support - WordPress HelpDesk & Support Plugin] ViabilityHi Mark (@markburgess )
Thank you for reaching out and sharing your concerns. We apologize for the inconvenience caused. The plugin is actively maintained, and we’re working to resolve the issues with the download links. Regarding WordPress compatibility, Awesome support is compatible, and we are currently in the process of updating and testing the plugin with the latest version.
Regarding the email it is is likely a template that is sent to you by mistake, i have asked the team to check it.
We appreciate your patience and understanding. If you have further questions or need assistance, please let us know.
Best Regards
Hi @wpaffeld
Thank you for bringing this to our attention. This is a known issue, and our team is actively working on it. The next version release will include a fix.
If you have any further questions, please don’t hesitate to reach out.
Best Regards
Unfortunately, it is not possible to display user roles in the ticket list. Only users with the “Support User” capability can open tickets. Assigning any additional permissions will grant users access to the backend.
I hope this information is helpful. If you have any further questions, please feel free to reach out.
Best Regards
Hi @liselia
Thank you for reaching out and bringing this to our attention. We’re sorry to hear that you’re experiencing an issue. To better assist you, could you please provide details about the version of Popup Builder you’re currently using with your registered email with popup builder to verify since this is a premium extension?
For the quickest resolution, we kindly encourage you to contact our support team directly through the following link:
https://help.popup-builder.com/en/There, you’ll find options to chat with us live or send an email. Our dedicated support team is ready to assist and address any concerns you may have promptly.
We look forward to helping you resolve this issue as soon as possible!
Best regards,
Hi @rakesh1974
Thank you for reaching out and bringing this to our attention. We’re sorry to hear that you’re experiencing an issue. To better assist you, could you please provide details about the version of Popup Builder you’re currently using with your registered email with popup builder to verify since this is a premium extension?
For the quickest resolution, we kindly encourage you to contact our support team directly through the following link:
https://help.popup-builder.com/en/There, you’ll find options to chat with us live or send an email. Our dedicated support team is ready to assist and address any concerns you may have promptly.
We look forward to helping you resolve this issue as soon as possible!
Best regards,
Hi @orianifab
Our latest version of the plugin is fully compatible with the latest version of WordPress. The message you’re seeing appears because the plugin hasn’t been updated since WordPress update, but rest assured, this does not indicate an issue with the functionality.
If you encounter any problems or need further assistance, please don’t hesitate to reach out to us. You can contact our support team directly here:
https://help.popup-builder.com/en/We’re here to help!
Best regards,
Thank you for sharing the details of the issue you’re experiencing. To resolve this, we kindly ask that you reach out to our dedicated support team with the registered email address used for your Popup Builder purchase.
Our team will be able to assist you further and ensure that the issue is addressed promptly. You can contact us directly through this link:
https://help.popup-builder.com/en/We appreciate your patience and look forward to helping you resolve this!
Best regards,
Hello @liselia
Thank you for reaching out, and we regret any inconvenience this may have caused. If you’ve already contacted our dedicated support team, we trust that your issue has been resolved. However, if the issue persists, please don’t hesitate to reach out to us again.
You can either send us an email or initiate a live chat with our support team through this link:
https://help.popup-builder.com/en/Rest assured, we’ll do our utmost to address your concerns promptly and effectively.
Thank you for your patience, and we’re here to assist you whenever you need!
Best regards,
Thank you for reaching out and bringing this to our attention. We’re sorry to hear that you’re experiencing an issue. To better assist you, could you please provide details about the version of Popup Builder you’re currently using?
For the quickest resolution, we kindly encourage you to contact our support team directly through the following link:
https://help.popup-builder.com/en/There, you’ll find options to chat with us live or send an email. Our dedicated support team is ready to assist and address any concerns you may have promptly.
We look forward to helping you resolve this issue as soon as possible!
Best regards,
Hi @reygeogroom
Thank you so much for your wonderful feedback! We’re thrilled to hear that Popup Builder has been a valuable tool for your website and that you’re enjoying the customization options and the boost in conversions. Feedback like yours inspires us to keep improving and delivering the best experience possible for our users.
To help others discover your insights, we kindly ask that you share your review on the REVIEW page here:
https://wordpress.org/support/plugin/popup-builder/reviews/Your feedback on the REVIEW page can help us reach more users who can benefit from Popup Builder.
Thank you again for your time and support! If you have any additional feedback or need assistance, feel free to reach out to us anytime.
Best regards,
Hi @robteam
Thank you for reaching out! I’ll do my best to answer your questions below. However, for any additional pre-sales inquiries, feel free to contact our sales team directly via this link. They’ll be happy to assist you within 24 hours.
- Email Support Add-On:
Yes, with our Email Support Add-On, users can send emails to a dedicated support email address. You have the option to automatically create a new ticket, reject the email, or keep it for manual review. You can find more details in our documentation here. - Assigning Tickets to Agents:
Yes, you can assign tickets to agents based on different properties using our Business Rules Engine Add-On. - Managing Departments and Categories:
You can manage different departments, emails, and user categories with the Email Support Add-On.
For further details, you can explore our documentation here. Should you have any additional questions, don’t hesitate to reach out to our pre-sales team or reply to this email, and we’ll be happy to assist you.
Best regards,
Forum: Plugins
In reply to: [Awesome Support - WordPress HelpDesk & Support Plugin] List all open ticketsHi @benhen31
Thank you for reaching out!
At the moment, it is not possible for end users to view open tickets. However, once a ticket is resolved, you can mark it as a public ticket, making it accessible publicly.
For more information, please refer to our Public Tickets Add-on.
If you have any further questions or need assistance, please feel free to let us know!
Best regards,
Forum: Plugins
In reply to: [Awesome Support - WordPress HelpDesk & Support Plugin] memory exhaustedHi @billyqureshi @roughandready @polonet2
We apologise for the inconvenience. We acknowledge that this is an issue with our most recent release version 6.3.0, so this is a known issue and the team is actively working on and updating. In the meantime, if you like to use this feature without any issue, we recommend using an older version 6.2.2 of the plugin.
Please follow these steps to download it:
- Visit the provided link.
- Scroll down to “Advanced Option.”
- Under “Please select a specific version to download,” click on the dropdown menu and choose the version you wish to download.
- Please backup your site.
- Upload this version to your WordPress site and replace the existing plugin.
- Please disable auto-update for Awesome support.
This workaround should address the issue temporarily. We expect to release a permanent fix in the next version of the plugin.
Thank you for your patience and understanding.
Best regards,
- Email Support Add-On: